Family Service Counselor - Pre-Need Sales

Service Corporation International; Wichita Falls (TX); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International seeks a Family Service Counselor in Wichita Falls, TX. You will lead generation efforts, build relationships with families, and collaborate with funeral directors to provide empathetic, personalized service. The role emphasizes community networking, referrals, and coordinating available services.

Minimum education includes a high school diploma with 1–2 years of college. Strong customer service, driving, and license requirements support a career focused on

Qualifications

• Must be able to pass the Company’s internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and/or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours but, at times must have the ability to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Lead Generation: prospecting about 1–2 hours daily, obtain referrals, network, present to families, track activity.
• Build Relationships with Families: respond to inquiries, listen, understand needs, offer value, stay in touch, ensure satisfaction.
• Teamwork: collaborate with funeral directors and staff to provide high quality service and review past contacts.

Skills

Customer Service

Sales Skills

Empathy

Communication

Education

High School Diploma

Some College

Tools

Computer Skills

Job description

Service Corporation International seeks a Family Service Counselor in Wichita Falls, TX. You will lead generation efforts, build relationships with families, and collaborate with funeral directors to provide empathetic, personalized service. The role emphasizes community networking, referrals, and coordinating available services.

Minimum education includes a high school diploma with 1–2 years of college. Strong customer service, driving, and license requirements support a career focused on