Family Service Counselor – Pre-Need & Funeral Planning

Sci Corp; Fort Wayne (IN); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Fort Wayne, IN is seeking a Family Service Counselor to serve client families by arranging cemetery services and selling pre-need plans. You will be the primary contact for families and help generate revenue for the location.

The role emphasizes empathetic, personalized service, prospecting and building community relations, and coordinating with funeral home staff to ensure seamless, respectful care.

Qualifications

• High school diploma required; 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Current state driver license with clean record; insurance license if required by state.

Responsibilities

• Prospect daily for new leads and referrals.
• Present and explain cemetery and pre-need options to families.
• Develop trust-based relationships and follow up on referrals.
• Coordinate with funeral directors and location staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.

Skills

Empathy and respect

Customer service

Active listening

Sales skills

Flexibility

Education

High school diploma

1-2 years college

Tools

Computers & software

Job description

Sci Corp in Fort Wayne, IN is seeking a Family Service Counselor to serve client families by arranging cemetery services and selling pre-need plans. You will be the primary contact for families and help generate revenue for the location.

The role emphasizes empathetic, personalized service, prospecting and building community relations, and coordinating with funeral home staff to ensure seamless, respectful care.