Family Service Counselor – Pre-Need Sales

Service Corporation International; Menifee (CA); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings Plan with 회사

Job summary

Service Corporation International is seeking a Family Service Counselor in Menifee, CA to serve families with personalized cemetery arrangements and pre-need planning. The role emphasizes lead generation, referrals, and building lasting relationships with client families.

Responsibilities include presenting services, collaborating with funeral directors and staff, and ensuring timely responses to inquiries while delivering compassionate, high-quality service.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of college or equivalent education and experience preferred.
• 1–2 years of customer service or sales experience preferred.
• Must pass the Company’s internal presentation certification within 30 days of hire.
• Valid driver’s license with acceptable driving record; insurance license if required by state law.

Responsibilities

• Lead generation: prospect for referrals and opportunities daily.
• Explain and present cemetery services to families.
• Develop and maintain relationships with families and referred clients.
• Respond promptly and professionally to inquiries.
• Prepare for and conduct appointments with families.
• Collaborate with funeral directors, location managers, and cemetery staff.
• Follow through on customer problems and requests to earn referrals.
• Build trust-based relationships to protect families in the future.

Skills

Prospecting

Customer service

Sales

Communication

Empathy

Relationship building

Education

High school diploma or equivalent

1–2 years college or equivalent

Tools

CRM software

Job description

Service Corporation International is seeking a Family Service Counselor in Menifee, CA to serve families with personalized cemetery arrangements and pre-need planning. The role emphasizes lead generation, referrals, and building lasting relationships with client families.

Responsibilities include presenting services, collaborating with funeral directors and staff, and ensuring timely responses to inquiries while delivering compassionate, high-quality service.