Family Service Counselor - Pre-Need & Memorial Planning

Service Corporation International; Phoenix (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in the Phoenix area. You will serve families by presenting personalized options for cemetery arrangements and pre-need plans, while generating revenue for the location. The role emphasizes empathy, strong communication, and community networking.

Responsibilities include lead generation, referrals, and collaboration with funeral staff. The right candidate will manage inquiries professionally and build long-term trust with

Qualifications

• Minimum education includes a high school diploma or equivalent.
• 1-2 years of college or equivalent experience preferred.
• Customer service or sales experience is preferred.
• Ability to obtain an insurance license if required by state.

Responsibilities

• Lead generation and prospecting for referrals and appointments.
• Build trusted relationships with families and provide personalized service.
• Collaborate with funeral directors and staff to ensure seamless, high-quality service.
• Prepare for appointments with attention to detail and follow through on requests.
• Educate families on pre-planning benefits and protection for loved ones.

Skills

Customer service

Sales experience

Empathy

Presentation skills

Communication

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computer literacy

Job description

Service Corporation International is seeking a Family Service Counselor in the Phoenix area. You will serve families by presenting personalized options for cemetery arrangements and pre-need plans, while generating revenue for the location. The role emphasizes empathy, strong communication, and community networking.

Responsibilities include lead generation, referrals, and collaboration with funeral staff. The right candidate will manage inquiries professionally and build long-term trust with