Pre-Need Sales Counselor

Service Corporation International; Marietta (GA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. The role emphasizes empathetic customer service, referrals, and revenue generation through personalized guidance.

The position requires a high school diploma or equivalent, plus 1–2 years in customer service or sales. A valid driver's license is needed, with potential evenings and weekends.

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or an equivalent of education and experience.
• Experience: 1-2 years of customer service or sales industry experience preferred.
• Licenses: Current state issued driver’s license with acceptable driving record; Insurance license if required by state law.

Responsibilities

• Lead generation and prospecting.
• Obtain referrals from families served by the location.
• Explain and present to families.
• Maintain and track activity levels to ensure productivity.
• Build relationships with families and respond to inquiries.
• Understand families' needs and offer value-driven solutions.
• Stay in touch to ensure satisfaction and follow through on requests.
• Prepare for appointments and conduct all procedures professionally.

Skills

Customer service

Sales experience

Empathy

Driver's license

Education

High school diploma or equivalent

1-2 years of college

Job description

Service Corporation International is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. The role emphasizes empathetic customer service, referrals, and revenue generation through personalized guidance.

The position requires a high school diploma or equivalent, plus 1–2 years in customer service or sales. A valid driver's license is needed, with potential evenings and weekends.