Family Service Counselor - Inside Sales & Pre-Planning

Sci Corp; Chalmette (LA); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Chalmette, LA is seeking a Family Service Counselor to serve client families by arranging at-need and pre-need cemetery services. This role focuses on personalized service, revenue generation, and acting as the primary contact for families.

Responsibilities include lead generation, building lasting family relationships, and teamwork with funeral directors and staff to deliver high quality service. Evening/weekend availability may be required.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of college or education/experience recommended.
• 1-2 years of customer service or sales experience preferred.
• Must have a valid driver’s license and insurability if required by state law.

Responsibilities

• Prospect and generate leads; spend 1-2 hours daily on prospecting.
• Build relationships with families; respond to inquiries professionally.
• Present information to families and refer as appropriate; follow up on requests.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and maintain accurate records of activity.

Skills

Customer service

Sales experience

Empathy and respect

Communication

Education

High school diploma

College coursework 1-2 years

Tools

Computer literacy

Job description

Sci Corp in Chalmette, LA is seeking a Family Service Counselor to serve client families by arranging at-need and pre-need cemetery services. This role focuses on personalized service, revenue generation, and acting as the primary contact for families.

Responsibilities include lead generation, building lasting family relationships, and teamwork with funeral directors and staff to deliver high quality service. Evening/weekend availability may be required.