Family Service Counselor - Inside Sales: High Impact

Carriage Services; Lafayette (CA); On-site; USD 75,000 - 200,000; Full time

Benefits offered by this job

Flexible schedule

Leads provided

Benefits package

Advancement opportunities

Job summary

Carriage Services in Lafayette, CA seeks a compassionate Family Service Counselor to guide families through pre-need and at-need planning. This full-time, commission-based role offers a steady lead flow, with first-year earnings around $75,000 and potential to exceed $200,000 for top performers.

The position emphasizes service, empathy, and professional guidance, with support for licensing and ongoing training as needed.

Qualifications

• Compassionate, patient and service-minded.
• Coachable, goal-oriented, and motivated by mission and results.
• Strong communicator with the ability to guide families through sensitive decisions.
• Organized and able to work independently.
• Comfortable with a consultative sales environment.
• Prior sales experience is helpful but not required – training provided.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Must have a valid driver’s license and reliable transportation.
• Bilingual speaking a plus.

Responsibilities

• Educate families about the benefits of pre-planning funeral and cemetery arrangements.
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
• Conduct follow-up calls, outreach, and relationship building within the community.
• Maintain accurate records and manage your sales pipeline.
• Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do.
• Participate in community events, presentations, and workshops.
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams.

Job description

Carriage Services in Lafayette, CA seeks a compassionate Family Service Counselor to guide families through pre-need and at-need planning. This full-time, commission-based role offers a steady lead flow, with first-year earnings around $75,000 and potential to exceed $200,000 for top performers.

The position emphasizes service, empathy, and professional guidance, with support for licensing and ongoing training as needed.