Family Service Counselor — Funeral Home Sales

Sci Corp; Pensacola (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp in Pensacola, FL is seeking a Family Service Counselor to serve families with personalized cemetery arrangements and pre-need sales. You will lead generation, build lasting relationships, and coordinate with funeral directors to deliver high-quality service.

The role requires a high school diploma (or equivalent) with 1–2 years of college, 1–2 years in customer service or sales, and a valid driver's license.

Qualifications

• High school diploma or equivalent
• 1-2 years of college or equivalent
• 1-2 years of customer service or sales experience preferred
• Current driver’s license with acceptable driving record; insurance license if required by state

Responsibilities

• Lead Generation: Prospect and build referrals, network with communities, present to families, track activity & productivity
• Build Relationships with Families: Respond to inquiries, listen actively, tailor solutions, maintain contact for satisfaction
• Teamwork: Coordinate with funeral directors and staff to deliver high-quality service and support current needs
• Knowledge/Experience: Pass company presentation certification; be able to work evenings/weekends; maintain driving license; understand basic computer software

Skills

Customer service

Sales

Communication

Empathy

Time management

Education

High school diploma or equivalent

1-2 years of college

Tools

Computers/Software

CRM software

Job description

Sci Corp in Pensacola, FL is seeking a Family Service Counselor to serve families with personalized cemetery arrangements and pre-need sales. You will lead generation, build lasting relationships, and coordinate with funeral directors to deliver high-quality service.

The role requires a high school diploma (or equivalent) with 1–2 years of college, 1–2 years in customer service or sales, and a valid driver's license.