Family Service Counselor - Compassionate Memorial Sales

Service Corporation International; Elkridge (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Service Corporation International in Maryland seeks a Family Service Counselor to support families at need with cemetery arrangements and pre-need options, providing compassionate guidance and driving revenue.

You will build relationships, present solutions, manage appointments, and coordinate with funeral directors to ensure seamless, high-quality service from first contact through post-need support.

Qualifications

• High school diploma or equivalent or 1-2 years of college/education-equivalent experience.
• 1-2 years of customer service or sales experience preferred.
• Driver's license with acceptable driving record; insurance license if required by state.

Responsibilities

• Prospect and generate leads, aiming for daily outreach.
• Obtain referrals from families served and referrals from location networks.
• Build community relationships and present funeral/cemetery solutions to families.
• Manage inquiries promptly with empathy and professionalism.
• Prepare for appointments and coordinate with funeral directors and staff.
• Maintain activity records and strive for high customer satisfaction.

Skills

Customer service

Communication

Education

High school diploma or equivalent

1-2 years college

Tools

Computers and software

Job description

Service Corporation International in Maryland seeks a Family Service Counselor to support families at need with cemetery arrangements and pre-need options, providing compassionate guidance and driving revenue.

You will build relationships, present solutions, manage appointments, and coordinate with funeral directors to ensure seamless, high-quality service from first contact through post-need support.