Family Service Counselor: Compassionate Client Advocate

Service Corporation International; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

Service Corporation International in Ohio (Galloway area) is seeking a Family Service Counselor to lead generation, engage families, and provide compassionate, personalized service. You will work with funeral directors and cemetery staff to meet families' needs and ensure a seamless experience.

Responsibilities include presenting options, managing appointments, building trust, and maintaining ongoing relationships with families before and after services, with flexibility for evenings/weekends as

Qualifications

• High school diploma or equivalent; 1-2 years of college or education and experience.
• 1-2 years of customer service or sales experience preferred.
• Driver's license with acceptable driving record; insurance license if required.
• Ability to work evenings and weekends; flexible scheduling.

Responsibilities

• Lead generation and prospecting, 1-2 hours daily.
• Obtain referrals and build community relationships.
• Explain and present to families.
• Track activity to maintain productivity.
• Build relationships with families and respond to inquiries.
• Understand each family's needs and offer value solutions.
• Stay in touch to ensure satisfaction.
• Prepare for appointments with professionalism.
• Follow through on problems and requests.
• Earn referrals by educating families on pre-planning benefits.
• Collaborate with funeral directors and staff for seamless service.
• Review past services to support current or future needs.
• Share family concerns with SCI team.

Skills

Lead Generation

Networking

Presentations

Customer Service

Sales Experience

Empathy

Communication

Teamwork

Education

High School Diploma

1-2 years of college

Job description

Service Corporation International in Ohio (Galloway area) is seeking a Family Service Counselor to lead generation, engage families, and provide compassionate, personalized service. You will work with funeral directors and cemetery staff to meet families' needs and ensure a seamless experience.

Responsibilities include presenting options, managing appointments, building trust, and maintaining ongoing relationships with families before and after services, with flexibility for evenings/weekends as