Family Service Counselor

Legacy Funeral Group, Llc; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

Legacy Funeral Group, Llc in Birmingham, AL seeks a Family Service Counselor to guide bereaved families through burial arrangements, answer questions about the process, and provide compassionate support. The role emphasizes in-home sales, group presentations, and building relationships with client families while protecting confidentiality.

The position requires strong interpersonal and communication skills, excellent organization, and adherence to company policies.

Qualifications

• High school diploma or GED required.
• Strong sales experience in funeral or life insurance preferred.
• Comfort using computer systems in a sales environment.
• Experience with CRM systems is a plus.
• Integrity, dedication and desire to succeed.

Responsibilities

• Sell products and services while maintaining client confidentiality.
• Network, develop leads, contact referrals, and set appointments.
• Meet monthly sales goals and maintain a positive client experience.
• Communicate effectively in person and over the phone.

Skills

Sales skills

Interpersonal skills

Lead generation

Time management

Team collaboration

In-home presentations

Education

High school diploma or GED

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Service Counselor

Birmingham, AL, US

The Family Service Counselor provides advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.

The Family Service Counselor duties must be performed consistent with company mission and values and in adherence to company policies and procedures.

Essential Functions and Competencies

• Knowledge of processes, principles, and methods for selling products and services
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
• Excellent interpersonal and communication skills, both in person and on the telephone
• Highly organized, detail oriented, and excellent time management skills
• Ability to work and make decisions under pressure and tight deadlines
• Proficient in the use of computers, software, and technology
• Valid state issued driver's license, good driving record, and proof of insurance is required
• Ability to work well as part of a team and independently
• Creative, outgoing, and energetic
• Comfortable with in-home sales and conducting group presentations

Required Education and Experience

• High school diploma or GED required
• Strong sales experience in the Funeral or Life Insurance industry is preferred
• High level of comfort using computer systems within a sales environment
• Previous experience with Customer Relationship Management systems is a plus
• High level of integrity, dedication, and desire to succeed
• Desire to help others and earn a competitive income
• A good driving record and valid driver’s license

Additional Eligibility Qualifications

None required for this position.

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.