Family Service Counselor

Highland Memory Gardens & Funeral Homes; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

Highland Memory Gardens & Funeral Homes in Apopka, FL is seeking a Family Service Counselor to assist families in planning burial arrangements and provide compassionate guidance during a difficult time. You will communicate with client families, present options, and help them navigate the process with sensitivity.

Ideal candidates will have strong sales experience within funeral or life insurance contexts, excellent interpersonal skills, and the ability to work independently or as part of a

Qualifications

• High school diploma or GED required.
• Strong sales experience in funeral or life insurance is preferred.
• Comfort with computer systems in a sales environment.
• Knowledge of CRM systems is a plus.

Responsibilities

• Counsel bereaved families and help them make burial arrangements.
• Maintain positive communications with client families and answer questions about the burial process.
• Protect confidentiality of clients' information and work within company policies.

Skills

Sales experience

Interpersonal skills

Communication

Time management

CRM familiarity

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Service Counselor

Apopka, FL, US

4 days ago Requisition ID: 4111

The Family Service Counselor provides advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.

The Family Service Counselor duties must be performed consistent with company mission and values and in adherence to company policies and procedures.

Essential Functions and Competencies

• Knowledge of processes, principles, and methods for selling products and services
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
• Excellent interpersonal and communication skills, both in person and on the telephone
• Highly organized, detail oriented, and excellent time management skills
• Ability to work and make decisions under pressure and tight deadlines
• Proficient in the use of computers, software, and technology
• Valid state issued driver's license, good driving record, and proof of insurance is required
• Ability to work well as part of a team and independently
• Creative, outgoing, and energetic
• Comfortable with in-home sales and conducting group presentations

Required Education and Experience

• High school diploma or GED required
• Strong sales experience in the Funeral or Life Insurance industry is preferred
• High level of comfort using computer systems within a sales environment
• Previous experience with Customer Relationship Management systems is a plus High level of integrity, dedication, and desire to succeed
• Desire to help others and earn a competitive income
• A good driving record and valid driver’s license

Additional Eligibility Qualifications None required for this position.

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.