Family Service Counselor

Woodlawn Cemetery; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Woodlawn Cemetery seeks a Family Service Counselor to assist bereaved families in making burial arrangements and to provide compassionate counseling and guidance throughout the process.

The role involves communicating with client families, protecting confidentiality, and delivering services in accordance with company policies and mission. In-home sales and group presentations are part of the duties.

Qualifications

• High school diploma or GED required.
• Strong sales experience in the Funeral or Life Insurance industry is preferred.
• High level of comfort using computer systems within a sales environment.
• Previous experience with CRM systems is a plus.
• A good driving record and valid driver’s license.

Responsibilities

• Provide advice to bereaved families on burial arrangements.
• Maintain positive communications with client families regarding the burial process.
• Protect the confidentiality of clients' information.
• Perform duties in alignment with company mission and policies.
• Comfortable with in-home sales and conducting group presentations.

Skills

Sales experience

Interpersonal communication

Time management

Teamwork

In-home sales

Education

High school diploma or GED

Tools

CRM software

Computers/tech proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Family Service Counselor

Las Vegas, NV, US

4 days ago Requisition ID: 4104

The Family Service Counselor provides advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.

The Family Service Counselor duties must be performed consistent with company mission and values and in adherence to company policies and procedures.

Essential Functions and Competencies

• Knowledge of processes, principles, and methods for selling products and services
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
• Excellent interpersonal and communication skills, both in person and on the telephone
• Highly organized, detail oriented, and excellent time management skills
• Ability to work and make decisions under pressure and tight deadlines
• Proficient in the use of computers, software, and technology
• Valid state issued driver's license, good driving record, and proof of insurance is required
• Ability to work well as part of a team and independently
• Creative, outgoing, and energetic
• Comfortable with in-home sales and conducting group presentations

Required Education and Experience

• High school diploma or GED required
• Strong sales experience in the Funeral or Life Insurance industry is preferred
• High level of comfort using computer systems within a sales environment
• Previous experience with Customer Relationship Management systems is a plus
• High level of integrity, dedication, and desire to succeed
• Desire to help others and earn a competitive income
• A good driving record and valid driver’s license

Additional Eligibility Qualifications

None required for this position.

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.