Family Service Counselor

Memory Gardens Cemetery of Amarillo; Amarillo (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Memory Gardens Cemetery of Amarillo in Amarillo, TX, is seeking a Family Service Counselor to guide bereaved families through burial options and related services. The role focuses on compassionate counseling, answering questions about the burial process, and maintaining strict confidentiality, with an emphasis on building trust and community relations.

Ideal candidates have strong sales experience, excellent communication, and integrity, with the ability to present in-home and group sessions and

Qualifications

• Requires a high school diploma or GED.
• Strong sales experience preferred in Funeral or Life Insurance.
• Comfort with using computer systems in a sales environment.
• CRM experience is a plus.
• Integrity, dedication, and desire to succeed.
• Valid driver's license and good driving record.

Responsibilities

• Advise bereaved families on burial arrangements.
• Answer questions regarding burial process.
• Maintain confidentiality of client information.
• Convey company mission and adhere to policies.
• Lead in-home sales presentations and group presentations.
• Build relationships and generate leads.

Skills

Sales experience

Interpersonal skills

Time management

Organizational skills

Computer proficiency

Team player

Presentation skills

In-home sales

Education

High school diploma or GED

Tools

CRM software

Job description

Family Service Counselor

Amarillo, TX, US

The Family Service Counselor provides advice to bereaved families and help them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information.

The Family Service Counselor duties must be performed consistent with company mission and values and in adherence to company policies and procedures.

Essential Functions and Competencies

• Knowledge of processes, principles, and methods for selling products and services
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
• Excellent interpersonal and communication skills, both in person and on the telephone
• Highly organized, detail oriented, and excellent time management skills
• Ability to work and make decisions under pressure and tight deadlines
• Proficient in the use of computers, software, and technology
• Valid state issued driver's license, good driving record, and proof of insurance is required
• Ability to work well as part of a team and independently
• Creative, outgoing, and energetic
• Comfortable with in-home sales and conducting group presentations

Required Education and Experience

• High school diploma or GED required
• Strong sales experience in the Funeral or Life Insurance industry is preferred
• High level of comfort using computer systems within a sales environment
• Previous experience with Customer Relationship Management systems is a plus
• High level of integrity, dedication, and desire to succeed
• Desire to help others and earn a competitive income
• A good driving record and valid driver’s license

Additional Eligibility Qualifications

None required for this position.

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.