Family Resource Navigator & Engagement Specialist

Hopkins House; Alexandria (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition discounts

Job summary

Hopkins House seeks a Family Support Coordinator to coordinate family support services and connect families to community resources for the Preschool Academy program in Northern Virginia. You will manage referrals, track outcomes, and support parent engagement activities while working with educators and community partners.

The role emphasizes resource navigation and administrative support, rather than clinical services, with a focus on accessibility and confidentiality across Hopkins House

Qualifications

• High school diploma or GED with some college coursework in related field required.
• Minimum two years of experience in family services, childcare, or nonprofit programs preferred.
• Fluency in English required; additional languages such as Spanish, Arabic, Amharic, Urdu, Twi, Farsi or Dari are a plus.

Responsibilities

• Coordinate family intake and orientation, identify family needs, and connect to resources.
• Serve as primary contact for requests related to childcare subsidies, housing, healthcare, and employment.
• Maintain updated information on public assistance programs and community resources.
• Facilitate referrals to government agencies, healthcare, and social service organizations.
• Assist families with eligibility requirements and completing applications for benefits.
• Coordinate scholarships, tuition assistance, and financial aid processes.
• Plan and support parent engagement activities and family conferences.
• Maintain confidential records of contacts, referrals, and outcomes.

Skills

English fluency

Communication skills

Interpersonal skills

Customer service

Spanish proficiency

Education

High school diploma or GED

Associate degree or related coursework

Tools

MS Office (Word, Excel)

Electronic recordkeeping systems

Job description

Hopkins House seeks a Family Support Coordinator to coordinate family support services and connect families to community resources for the Preschool Academy program in Northern Virginia. You will manage referrals, track outcomes, and support parent engagement activities while working with educators and community partners.

The role emphasizes resource navigation and administrative support, rather than clinical services, with a focus on accessibility and confidentiality across Hopkins House