Family Peer Navigator — Crisis Center

Greater Philadelphia Urban Affairs; Philadelphia (Philadelphia County); Vor Ort; USD 25.000 - 39.000; Teilzeit

Zusammenfassung

Philadelphia Family Voices is seeking a Family Peer Navigator to assist families at the city’s Children's Crisis Centers and Behavioral Health Urgent Care Center. You will provide guidance, connect families to resources, and support discharge planning, working in homes, schools, and medical offices.

The role is non-exempt, part-time, with a 35-hour workweek, requiring strong communication, empathy, and collaboration with community agencies.

Qualifikationen

• Demonstrated effective written and verbal communication skills.
• Ability to interact with families and other external parties effectively and professionally, including multi-disciplinary teams.
• Possess excellent computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.
• Ability to be flexible, collaborative, and creative.
• Dependable with strong time management and organizational skills.
• Excellent communication, listening and interpersonal skills including public presentations.
• Negotiation and conflict resolution abilities.
• Utilizes a strength-based perspective.
• Ability to maintain regular and punctual attendance; available for flexible work schedule including evenings and weekends as needed.

Aufgaben

• Meet with families and youth that present to the crisis or urgent care centers; identify needs and provide support, resources, and referrals both verbally and in writing.
• Answer family questions about services; serve as the contact person to the family/caregiver as needed.
• Work collaboratively with program partner staff and administration.
• Maintain positive, compassionate, and professional demeanor during all interactions with program partner staff and administration, families, children, and youth; serve as an emotional support and positive role model to parents and caregivers.
• Provide information about Philadelphia Family Voices and connect families who are interested in family peer supports services to the PFV.
• Collect data and utilize tracking systems/electronic health record for reporting purposes.
• Provide discharge resources to parents/caregivers; follow up with families via phone to ensure linkages occurred and/or offer additional assistance or resources as needed.
• Adhere to the Philadelphia Family Voices family support empowerment and family-driven model and philosophy in providing strengths-based peer-to-peer support to parents of children and youth with behavioral and/or mental health challenges or autism.
• Utilize knowledge of service systems and the range of resources available for children, youth and families; share knowledge effectively during contacts with families and other professionals.
• Identify family needs in crisis situations and work collaboratively with program partner staff to provide support and de-escalate potentially volatile situations.
• Perform a variety of day-to-day activities depending upon number of families and needs, including talking to families in the waiting area or in the triage area, providing resources to CRC Social Workers, and supporting families/offering resources during discharge meetings.
• Interact with youth in non-clinical activities, including during meals/snacks and other activities; check-in with youth and provide resources and information within CRC’s clinical staff’s direct line of sight.
• Co-facilitate support groups, workgroups, trainings and presentations; represent Philadelphia Family Voices at resource fairs and other community events.
• Work diligently to help families follow through on given discharge plan.

Kenntnisse

Written and verbal communication

Public presentations

Time management

Interpersonal skills

Flexibility and collaboration

Ausbildung

High School Diploma or GED

Bachelor’s Degree

Jobbeschreibung

Philadelphia Family Voices is seeking a Family Peer Navigator to assist families at the city’s Children's Crisis Centers and Behavioral Health Urgent Care Center. You will provide guidance, connect families to resources, and support discharge planning, working in homes, schools, and medical offices.

The role is non-exempt, part-time, with a 35-hour workweek, requiring strong communication, empathy, and collaboration with community agencies.