Family Legacy & Pre-Plan Counselor

Service Corporation International; Saint Petersburg (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor to serve client families, generate revenue, and be the primary contact for families. You will lead generation, present to families, and collaborate with funeral directors to ensure high-quality service.

The role requires a valid driver's license, ability to work evenings/weekends, and strong empathy and communication skills. A background in sales or customer service is preferred, with a focus on personalized family support

Qualifications

• High school diploma or equivalent, 1-2 years of college or education/experience.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with acceptable driving record; insurance license if required by state law.
• Ability to work evenings and weekends, and up to 12 hours in a day.
• Empathy, respect, and strong communication skills.
• Pass internal presentation certification within 30 days of hire.

Responsibilities

• Prospect and generate leads, committing 1-2 hours daily.
• Explain and present to families; build referrals.
• Network with community and civic groups; build relationships.
• Prepare for appointments with professionalism and attention to detail.
• Respond to client inquiries promptly and sensitively.
• Collaborate with funeral directors and staff for seamless service.
• Review past services and contacts to support current needs and sales.
• Maintain trust-based relationships and seek referrals.

Skills

Customer service

Sales experience

Communication skills

Empathy

Presentation

Computer literacy

Driving

Insurance license readiness

Education

High school diploma

Some college / Associate degree

Tools

Insurance license preparation

Job description

Service Corporation International is seeking a Family Service Counselor to serve client families, generate revenue, and be the primary contact for families. You will lead generation, present to families, and collaborate with funeral directors to ensure high-quality service.

The role requires a valid driver's license, ability to work evenings/weekends, and strong empathy and communication skills. A background in sales or customer service is preferred, with a focus on personalized family support