Family Housing Case Manager (Trauma‑Informed)

Women In Need (Win); New York (NY); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

On-site

Housing and Counseling Services

Full-Time

Job summary

Women In Need (WIN) is seeking a Case Manager – Supportive Housing to assist families in permanent supportive housing. You will conduct assessments, develop service plans, provide trauma-informed care, and connect clients to benefits and services.

This on-site role requires a bachelor’s degree in social work or related field with 2 years of experience (or an associate with 3 years), plus familiarity with housing programs and community resources.

Qualifications

• Bachelor’s degree in social work, human services, psychology, sociology or related field preferred with two years of relevant experience.
• Associate degree with three years of direct client-facing human services experience.
• Experience with supportive housing, homeless services or related programs.
• Knowledge of trauma-informed care and housing retention strategies.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop, implement, and monitor individualized service plans and ILPs to promote stability and self-sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and trauma-informed supports.
• Advocate for clients and connect them to benefits, healthcare, education, and community resources.
• Assist families with lease understanding, tenant responsibilities, and financial management.
• Monitor progress, conduct follow-up meetings, and document in CARES, Awards, and client charts.
• Collaborate with property managers and teams to support housing retention and employment readiness.

Skills

Empathy

Crisis intervention

Communication

Education

Bachelor’s degree in social work, Human Services, Psychology, Sociology, or related field

Associate degree with 3 years direct client-facing human services experience

Tools

CARES system

Awards

Uniform Client Chart

Job description

Women In Need (WIN) is seeking a Case Manager – Supportive Housing to assist families in permanent supportive housing. You will conduct assessments, develop service plans, provide trauma-informed care, and connect clients to benefits and services.

This on-site role requires a bachelor’s degree in social work or related field with 2 years of experience (or an associate with 3 years), plus familiarity with housing programs and community resources.