Case Manager-Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 33,000 - 41,000; Full time

Job summary

Women In Need, Inc. (Win) seeks a Case Manager – Supportive Housing to deliver trauma-informed, strengths-based case management for families in permanent supportive housing in New York. You will assess, plan, advocate, and coordinate services to maintain housing stability and advance personal goals.

The role emphasizes rapid intake, individualized plans, ongoing support, and collaboration with housing partners to ensure long-term stability and community integration.

Qualifications

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop, implement, and monitor individualized service plans and ILPs that promote housing stability and long‑term self‑sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma‑informed and strengths‑based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow-up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well‑being.

Responsibilities

• Perform intake assessments and develop service plans.
• Monitor progress and adjust ILPs to meet housing goals.
• Provide trauma-informed counseling and crisis intervention.
• Advocate for benefits, healthcare, and educational opportunities.
• Educate clients on leases and financial management.
• Maintain accurate program documentation and records.
• Coordinate with housing partners and teams to support retention.

Skills

Case management

Trauma-informed care

Strengths-based approach

Public benefits navigation

Collaboration with teams

Education

Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field

Associate degree with three (3) years of direct client-facing human services experience

Tools

CAREs system

Job description

Case Manager – Supportive Housing

Help Families Achieve Long-Term Housing Stability

$26.76/Hourly

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

Case Manager – Supportive Housing

Help Families Achieve Long-Term Housing Stability

$26.76/Hourly

THE ROLE

The Case Manager – Supportive Housing provides comprehensive, trauma-informed case management services to families residing in permanent supportive housing. This position plays a critical role in helping families maintain housing stability, strengthen self-sufficiency, and achieve personal, educational, employment, and financial goals.

What You Will Do

• Conduct comprehensive family assessments within 48 hours of program admission and complete all required intake documentation.
• Develop, implement, and monitor individualized service plans and Independent Living Plans (ILPs) that promote housing stability and long‑term self‑sufficiency.
• Provide ongoing case management, crisis intervention, counseling, and supportive services using trauma‑informed and strengths‑based practices.
• Advocate for clients and connect them to public benefits, healthcare, mental health services, education, employment programs, and community resources.
• Assist families in understanding lease agreements, tenant responsibilities, and financial management strategies to maintain housing and prevent rental arrears.
• Monitor client progress, conduct regular follow‑up meetings, and maintain accurate documentation in CARES, Awards, the Uniform Client Chart, and other required systems.
• Collaborate with property managers, interdisciplinary teams, and community partners to support housing retention, recertification requirements, employment readiness, and overall family well‑being.

Who You Will Be

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred with two (2) years of relevant experience.

OR

• Associate degree with three (3) years of direct client‑facing human services experience.
• Experience working with supportive housing, homeless services, family services, or related human services programs.
• Knowledge of trauma‑informed care, housing retention strategies, and case management best practices.
• Experience working with diverse and vulnerable populations.
• Familiarity with public benefits systems, housing programs, and community resources.