Family Growth & Retention Specialist

In Tandem; United States; On-site; USD 23,000 - 30,000; Part time

Job summary

In Tandem is seeking a Customer Growth Specialist to drive activation, conversion, and renewals through outbound outreach. You will work with our family-focused SaaS platform, guiding parents to complete activation, convert to subscriptions, and renew lapses while maintaining a compassionate customer experience.

You will engage via calls and emails, track outcomes, and collaborate across teams to optimize messaging and processes, contributing to retention and lifetime value in a fast-paced

Qualifications

• 1+ years in outbound sales, customer retention, inside sales, customer success or call center.
• Proven ability to meet or exceed activity and conversion goals.
• Strong verbal communication and active listening skills.
• Experience managing customer conversations by phone in a professional environment.
• Comfort navigating multiple systems and documenting customer interactions accurately.

Responsibilities

• Drive revenue through outbound calls, emails, and engagement campaigns focused on activation and conversion.
• Support renewals for existing customers and drive continued platform usage.
• Maintain outbound volume across calls and emails and test new outreach workflows.
• Meet or exceed performance goals for activity, conversion, and renewal recovery.
• Document customer interactions and outcomes in internal systems.
• Collaborate with other teams to improve messaging and product experience.
• Contribute to experimentation with scripts, sequences, and audience segments.

Skills

Outbound sales

Customer retention

Active listening

SaaS experience

Verbal communication

Documentation

Job description

In Tandem is seeking a Customer Growth Specialist to drive activation, conversion, and renewals through outbound outreach. You will work with our family-focused SaaS platform, guiding parents to complete activation, convert to subscriptions, and renew lapses while maintaining a compassionate customer experience.

You will engage via calls and emails, track outcomes, and collaborate across teams to optimize messaging and processes, contributing to retention and lifetime value in a fast-paced