Family Engagement and Enrollment Coordinator

People, Incorporated; Fall River (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

People, Incorporated is hiring a Family Engagement and Enrollment Coordinator to foster strong relationships with families and support enrollment, engagement, and daily program operations.

You will work on enrollment management, financial assistance administration, and family referrals, collaborating with educators and community partners to strengthen family involvement in children's education. This role supports program operations and coverage as needed.

Qualifications

• Bachelor’s degree or three years’ experience in human services.
• Knowledge of local community-based resources for children and families.
• Excellent oral and written communication skills.
• Ability to facilitate parent groups and family activities.
• Teamwork and collaboration in a multi-disciplinary team.
• Must pass orientation, in-service training, and supervisory observation.

Responsibilities

• Serve as primary point of contact for prospective and enrolled families; provide welcoming service.
• Enroll children per contracting agencies; conduct intake and family assessments.
• Maintain enrollment, attendance, and family records per funding source requirements.
• Determine eligibility for childcare financial assistance; manage waitlists.
• Conduct family needs assessments and provide referrals to services.
• Coordinate enrollment tours, orientation meetings, and transition activities.
• Attend meetings to stay informed about available resources for families.
• Collaborate with staff to communicate enrollment, schedules, and family needs.
• Provide front desk coverage and respond to inquiries; perform admin tasks.
• Support program operations and staffing to ensure safe ratios.

Skills

Oral and written communication

Relationship building

Customer service

Teamwork

Education

Bachelor's degree or 3 years human services experience

Job description

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Family Engagement and Enrollment Coordinator

Family Engagement and Enrollment Coordinator

Pay $24.00

Monday-Friday (Day hours)

Hours- 8:30am-4:30pm

People, Incorporated is a human service Agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. Since our inception in 1968, we have been one of the largest providers of supports and services to people of all abilities in the community. Let People, Incorporated be Your Path to Opportunity!

SUMMARY : The Family Engagement and Enrollment Coordinator serves as a member of the Early Childhood Education team and is responsible for fostering positive relationships with families while supporting enrollment, family engagement, and daily program operations. Guided by the Principles of Family Strengthening and Support, the Coordinator engages with parents and guardians in relationships based on equality and respect, recognizing their existing strengths, resilience, and resources. The Coordinator serves as a liaison between families, educators, specialists, and community partners to enhance communication, strengthen family involvement in children's education, and increase participation in center activities. Responsibilities include enrollment management, childcare financial assistance administration, family support and referrals, family communications, and coordination of family engagement activities. The Coordinator also assists with maintaining enrollment levels, supporting program operations, and providing classroom or administrative coverage as needed to ensure the smooth functioning of the center.

ESSENTIAL FUNCTIONS :

• Serve as the primary point of contact for prospective and enrolled families, providing exceptional customer service and ensuring a welcoming experience for all visitors
• Enroll children in accordance with contracting agencies, including but not limited to EEC, Pace, and CACFP; conduct initial intake and family assessment, including completion of required enrollment registration forms
• Maintain accurate enrollment, attendance, and family records in accordance with Agency, EEC, PACE, CACFP, and other funding source requirements
• Determine eligibility for families to access childcare financial assistance according to EEC guidelines; facilitate placement of children on the EEC statewide financial assistance waitlist as needed; ensure that financial assistance eligibility remains current, completing re-assessment as required using the Child Care Financial Assistance (CCFA) system
• Conduct family needs assessments, making referrals to supportive services and resources as necessary to fulfill needs, including parenting education, basic needs (food, clothing, childcare, employment, transportation, etc.), and health and wellbeing (mental health, substance abuse treatment)
• Provide case management as needed to families receiving comprehensive services through the development of a family support plan; facilitate connection to services as required to meet family support goals; follow up with external case management agencies (DCF, Healthy Families, Early Intervention, etc.) as needed and as permitted by parents/guardians
• Coordinate enrollment tours, orientation meetings, and transition activities for new families entering the program
• Attend local and regional meetings as needed to remain informed about available resources for families
• Report incidents of suspected abuse or neglect to the Department of Children and Families working in collaboration with the Social Worker, Program Director, and the Vice President of Children’s Services
• Manage enrollment waitlists and support recruitment efforts to maintain optimal program enrollment levels
• Collaborate with classroom and administrative staff to ensure timely communication regarding enrollment, schedules, attendance, and family needs
• Assist families with completing required paperwork and obtaining documentation necessary for enrollment, financial assistance and ongoing eligibility requirements
• Support family communication efforts through newsletters, social media updates, parent notices, and program-wide communications
• Provide classroom and program coverage as needed to ensure safe staffing ratios and continuity of operations
• Provide front desk coverage as needed, including answering and directing telephone calls, greeting families and guests, managing visitor sign-in procedures, and responding to general inquiries
• Perform administrative, clerical, operational, and program support duties as assigned to ensure the effective operation of the center and the delivery of high-quality services to children and families
• Work with the program team to deliver annual family engagement and educational programs
• Participate actively in program training, meetings, supervision, and evaluation as required
• Participate in all staff meetings and required training sessions, including in-service training, as required
• Perform other duties as assigned
• Maintain all program and Agency-required trainings

QUALIFICATION REQUIREMENTS:

• Knowledge obtained through attainment of a bachelor's degree or three years’ experience working in the human services field
• Knowledge of local community-based resources for children and families
• Skills in oral and written communication
• Ability to understand family support concepts and practices and facilitate parent groups and family activities
• Ability to cooperate and work in a team-building model
• Ability to participate in and undergo extensive orientation, in-service training, and supervisory observation
• Physicals are required upon hire and every two years. MMRs are required upon hire.
• All candidates must have a qualifying criminal background check. A driver’s license is preferred but not required.

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities.

At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:

For employees working in benefit eligible positions only

• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Vision Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Medical and Dependent Care Flexible Account
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance
• Select discounts through LifeMart (i.e., Discount movie and theme park tickets, savings on T-Mobile)
• Employee Assistance Program
• Fitness Center on Site

Professional Developmental:

• Tuition Assistance Program
• Monthly student loan payments

Join us! #peoplewithapurpose

People Incorporated is committed to fostering a respectful and supportive work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce are key to the success of our agency. We strive to create a workplace where employees feel supported, appreciated, and motivated to grow.

People Incorporated is committed to an inclusive and diverse work environment. We are a proud equal opportunity employer – that means all races, religions, nationalities, genders, the LGBTQ+ community and people with disabilities are welcome and encouraged to apply.