Family Eligibility Supervisor — Lead & Develop Case Teams

Community Family Advocates; Pittsburgh (Allegheny County); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Matching 401k

18 days PTO annually

10 paid holidays

Tuition Reimbursement

Job summary

Community Family Advocates' ELRC Family Eligibility Supervisor oversees a team of Family Specialists, directing case management for children and families enrolled in ELRC. This in-person role at the Wood Street office reports to the Family Eligibility Manager and requires strong communication and problem-solving.

Candidates should have an appropriate degree with supervisory experience or a high school diploma with extensive supervisory background in case management and data entry.

Qualifications

• Excellent interpersonal skills and the ability to work collaboratively in a team-oriented atmosphere.
• Excellent communication skills, including accurate and effective written and verbal communications.
• Excellent case management skills.
• Strong organizational skills for workspace and document/file management; scheduling and prioritization.
• Self-direction and ability to work independently to meet objectives.
• Experience with Pelican, SharePoint, and Adobe to store and review family information.
• Familiarity with regulations governing the ELRC program and related policies.
• Understanding the importance of linking resources to support families and specialists.

Responsibilities

• Assist in recruitment, interviewing and hiring of Family Specialists.
• Provide training and shadowing opportunities for new Family Specialists.
• Provide daily supervision and ongoing training support to the Family Specialists.
• Monitor and ensure quality customer service and timeliness in applications and redeterminations.
• Prepare and discuss periodic performance evaluations with Family Specialists.
• Conduct team and individual meetings to maintain program effectiveness.
• Contribute to internal policy and procedure improvements.
• Maintain electronic records and ensure compliance with regulations.

Skills

Interpersonal skills

Communication skills

Case management

Organizational skills

Self-directed

Team collaboration

Policy & regulation awareness

Resource linking

Education

Bachelor or Associate with supervisory case management experience

High school diploma with 3+ years supervisory experience

Tools

Pelican

SharePoint

Adobe

Outlook

Excel

Job description

Community Family Advocates' ELRC Family Eligibility Supervisor oversees a team of Family Specialists, directing case management for children and families enrolled in ELRC. This in-person role at the Wood Street office reports to the Family Eligibility Manager and requires strong communication and problem-solving.

Candidates should have an appropriate degree with supervisory experience or a high school diploma with extensive supervisory background in case management and data entry.