Eligibility Supervisor – Self-Sufficiency Program Lead

State of Florida; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

The State of Florida, Children and Families Agency, seeks an Eligibility Supervisor to lead Economic Self-Sufficiency Specialists in a supervisory role. You will mentor staff, guide performance evaluations and coordinate unit operations to ensure efficient service delivery.

Key duties include training staff, motivating teams, and presenting information at meetings while maintaining compliance with policies and procedures related to social services eligibility.

Qualifications

• Knowledge of social services program objectives and operation procedures.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Knowledge of arithmetic.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit or office.
• Ability to interpret and apply complex information concerning policies and procedures related to social services eligibility.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to compose complex documents and correspondence.
• Ability to adapt to significant or sudden change.

Responsibilities

• Motivates employees to meet goals of the department, office and individual unit(s).
• Promotes mentoring and coaching of staff to ensure career development.
• Ensures training opportunities for staff in targeted areas.
• Schedules work assignments, sets priorities and directs the work of the staff.
• Evaluates employees using established evaluation criteria and responsibility identification.
• Meets on a regular basis with employees to share information, provide feedback and direct workflow.
• Develops and makes presentations at professional meetings and public information forums.
• Reviews complex information relating to self-sufficiency policies and procedures, and ensures staff is aware of changes.
• Assists staff in the management and resolution of client complaints.
• Identifies and solves problems by gathering and applying information from a variety of materials or sources.

Skills

Supervise people

Staff training

Performance evaluation

Data analysis

Public speaking

Job description

The State of Florida, Children and Families Agency, seeks an Eligibility Supervisor to lead Economic Self-Sufficiency Specialists in a supervisory role. You will mentor staff, guide performance evaluations and coordinate unit operations to ensure efficient service delivery.

Key duties include training staff, motivating teams, and presenting information at meetings while maintaining compliance with policies and procedures related to social services eligibility.