Family-Centered Care Navigator

Nationwide Children's Hospital Inc; Columbus (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Case Management Extender to help patients and families navigate healthcare and connect them with community resources. The role involves coordinating care across inpatient, outpatient, and home settings while supporting population health initiatives.

The ideal candidate will have a Bachelor’s degree in health care or a related field, 2 years of patient-facing healthcare experience, and active BLS certification.

Qualifications

• Bachelor's degree in health care, public health, or related clinical field preferred.
• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office products and basic clinical terminology.

Responsibilities

• Engage patients and families to explain care navigation goals and services.
• Collect data for assessments and refer to licensed professionals as needed.
• Provide navigation support to access community resources and coordinate care.
• Coordinate with healthcare team to ensure smooth transitions across settings.
• Answer calls, schedule appointments, and support program administration.
• Maintain accurate case files with patient and service information.
• Participate in staff orientation and ongoing education.

Skills

Communication

MS Office

Teamwork

Healthcare terms

Education

Bachelor's degree in health care or related field

Tools

Microsoft Office

Microsoft Teams

Job description

Nationwide Children’s Hospital is seeking a Case Management Extender to help patients and families navigate healthcare and connect them with community resources. The role involves coordinating care across inpatient, outpatient, and home settings while supporting population health initiatives.

The ideal candidate will have a Bachelor’s degree in health care or a related field, 2 years of patient-facing healthcare experience, and active BLS certification.