Case Management Extender - PCC Eastland (PFK)

10 Nationwide Children's Hospital; Bordeaux (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Case Management Extender to navigate community services and support care coordination across inpatient, clinic, and home visits.

You will build relationships with local agencies, schools, and churches, coordinate referrals, and educate families to enhance self-management and access to resources.

Qualifications

• Bachelor's degree with background in health care, public health, or related clinical field preferred.
• Active BLS certification required.
• 2 years of healthcare experience in a patient-facing role preferred.

Responsibilities

• Engage with patients and families to navigate care and coordinate services.
• Develop and maintain relationships with community agencies, schools, and programs.
• Manage referrals and ensure accurate documentation of services provided.
• Coordinate transitions across inpatient, outpatient, and home care settings.

Skills

Communication

Computer literacy

Teamwork

Healthcare terminology

Education

Bachelor's degree in healthcare

Tools

Outlook

Word

PowerPoint

Excel

Teams

Job description

Overview

Monday - Friday, 8 a.m. - 5 p.m. Full-Time, 1.0 FTE, Benefits Eligible Learn about Care Navigation: http://www.youtube.com/watch?v=HCxVtBnjn1Q&t=9s Family Experience: https://www.youtube.com/watch?v=hIGQYYVzDDQ Visit our website: https://partnersforkids.org/

Job Description Summary

The Case Management Extender PFK helps navigate and access community services and other resources and provides support through maintaining population health programs and care coordination activities. The Case Management Extender collaborates to arrange for or connect patients to needed services and identifies, creates, and nurtures relationships with local agencies, schools, churches, and other programs. Case Management Extenders are patient and family facing with daily activities during inpatient stays, outpatient specialty clinic visits, emergency room visits, home, community visits, and via telephone.

Job Description

Essential Functions

• Engages and motivates members to participate in the various case management programs by clearly articulating goals, benefits, and interventions.
• Assists with the development of family-centered care.
• Collects information for tailored assessments regarding case management eligibility and refers onward when response triggers criteria for referral and need for licensed clinical intervention.
• Facilitates communication and collaboration amongst the healthcare team.
• Provides personalized navigation support to members to help them move through the healthcare system.
• Connects families to resources to address social determinants of health and accommodates the specific cultural and linguistic needs of all patients.
• Manages and monitors transitions between settings, caregivers, and providers, providing follow-up across the continuum of care.
• Performs outreach to PCP/POC’s, specialists, and home care providers to research and facilitate referral for services.
• Develops patients and family’s self-management skills through education and resource provision.
• Answers incoming telephone calls, schedules appointments, and assists members to resolve immediate needs in real time.
• Manages administrative functions to support program.
• Prepares and maintains records and case files, including documentation such as clients' personal and eligibility information, services provided, progress towards goals, and significant changes.
• Participates in orientation and continuing education of staff and students as appropriate.

Education Requirement

Bachelor’s degree with background in health care, public health, or related clinical field, preferred.

Licensure Requirement

Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.

Certifications

Active BLS certification, required.

Skills

Ability to communicate (verbally and written), clearly convey information to team members, healthcare providers, and families with professionalism and tact. Computer literate with working knowledge of Microsoft products (i.e. Outlook, Word, PowerPoint, Excel, and Teams). Ability to work within a multidiscipline matrix. Ability to relate to diverse age and demographic backgrounds. Basic knowledge of healthcare terminology.

Experience

2 years of experience working in healthcare in a patient facing role, preferred.

Physical Requirements

• OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Color vision, Depth perception, Driving motor vehicles (work required) *additional testing may be required, Peripheral vision, Standing, Walking
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet" The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.