Family Care & Scheduling Coordinator

Socket.dev; Tyler (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, and Auto Insur

Job summary

Angels of Care Pediatric Home Health in Tyler, Texas is seeking a detail-oriented Client Care Coordinator to be the main point of contact for families and care teams. This full-time, on-site role runs Monday through Friday during daytime business hours to ensure smooth, supportive experiences for clients and clinicians.

You will organize scheduling, assign duties based on clinician skills, handle calls, and collaborate with clinical staff to deliver high-quality care.

Qualifications

• Prior experience in a customer service, scheduling, or client-facing administrative role preferred.
• Strong communication skills and a proactive, solutions-focused mindset.
• Ability to stay organized and manage competing priorities effectively.
• Familiarity with office technology (Microsoft Suite, etc.).

Responsibilities

• Serve as the primary point of contact for client families, building trust and providing timely support
• Coordinate and assign duties based on each clinician’s skills and availability
• Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs
• Collaborate closely with clinical staff to ensure clients receive high-quality care
• Foster strong, professional relationships with families and nursing staff
• Use sound judgment and initiative to identify and solve problems
• Stay organized while managing multiple priorities and maintaining accurate documentation

Skills

Customer service

Scheduling

Communication

Organization

Proactive mindset

Office tech

Tools

Microsoft Office

Job description

Angels of Care Pediatric Home Health in Tyler, Texas is seeking a detail-oriented Client Care Coordinator to be the main point of contact for families and care teams. This full-time, on-site role runs Monday through Friday during daytime business hours to ensure smooth, supportive experiences for clients and clinicians.

You will organize scheduling, assign duties based on clinician skills, handle calls, and collaborate with clinical staff to deliver high-quality care.