Family Advocate / HMIS - Part Time Overnight

Family-Promise-of-Spokane-1; Spokane (WA); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

Family Promise of Spokane is seeking a compassionate Part-Time Family Advocate to join our shelter team. The Overnight shift from 10pm to 6am supports guest families, coordinates meals, cleaning, inventory, and case management coordination using HMIS.

The role emphasizes empathy, collaboration, and a welcoming environment. Qualifications include at least one year serving families facing homelessness, a bachelor’s degree in related fields preferred, strong communication, ability to manage tasks,

Qualifications

• At least one year of experience working with families or individuals experiencing homelessness or crisis.
• Bachelor’s degree in Social Work, Human Services, or related field preferred.
• Strong communication, empathy, and ability to work calmly under pressure in a fast-paced environment.
• Comfortable with Google Suite, Slack, and basic data entry; HMIS experience is a plus.
• Driving may be required to accompany families to appointments.

Responsabilités

• Create a welcoming environment for guest families, volunteers, and partners.
• Offer compassionate listening, emotional support, and guidance to access services.
• Manage daily shelter tasks: meals, cleaning, laundry, and inventory.
• Support and guide volunteers and staff to ensure teamwork and protocol adherence.
• Document guest interactions and incidents; communicate via internal tools such as Slack and Google Suite.
• Monitor safety protocols and respond calmly in emergencies.
• Engage volunteers and provide training; HMIS data entry when needed.

Connaissances

Strong communication

Calm under pressure

Problem-solving

Judgement

Time management

Follow-through

Independence

Teamwork

Emotional intelligence

Empathy

Formation

Bachelor’s degree in Social Work or Human Services

Outils

Google Suite

Slack

HMIS experience

Data entry systems

Description du poste

Job Title: Family Advocate / HMIS

Organization: Family Promise of Spokane

Reports To: Shelter Program Manager

FLSA Status: Hourly / Non-Exempt

Employment Status: Part-Time (up to 30 hours a week)

Shift: Overnight - 10pm to 6am (shift may vary based on organizational need)

Join Us in Equipping Families to End Homelessness

At Family Promise of Spokane, we believe no child should ever experience homelessness. Our mission is to equip families and the Spokane community to end the cycle of homelessness.

We are seeking a compassionate, dependable Part-Time Family Advocate to join our shelter team. This role is perfect for individuals who want to make a tangible difference, thrive in a collaborative environment, and are ready to step in when families need support the most. This is a part-time role with weekend and holiday hours.

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Our Core Values

• Being Radically Empathetic: We step into someone else’s shoes without judgment, meeting people with dignity, humility, and deep listening.
• Being Collaborative Stewards: We design intentionally, take smart risks, use data and feedback, and always ask how to do it better.
• Being Curiously Accountable: We honor every dollar, volunteer, and partner by working with trust, transparency, and accountability.
• Being Intentional Innovators: We ask questions, seek to understand, and own our impact—good or bad. We learn out loud and welcome accountability as a path to excellence.
• Being Compassionately Competitive: We care deeply and compete to lead, innovate, and deliver better outcomes—driven by purpose and love.

Key Responsibilities

• Create a Welcoming Environment: Provide a safe, friendly, and respectful atmosphere for guest families, volunteers, and partners.
• Support Families in Crisis: Offer compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.
• Ensure Smooth Shelter Operations: Manage daily shelter tasks such as meal coordination, cleaning, laundry, and inventory, ensuring routines are followed and needs are met.
• Lead by Example: Support and guide volunteers, interns, and fellow team members to ensure effective teamwork and adherence to protocols.
• Document and Communicate: Maintain accurate records of guest interactions, incidents, and operational updates. Communicate clearly through internal tools like Slack and Google Suite.
• Promote Safety and Stability: Monitor shelter activities, enforce safety protocols, and respond calmly and effectively in emergencies.
• Engage Volunteers: Welcome and train volunteer groups, fostering a spirit of collaboration, gratitude, and shared purpose.
• HMIS: Data Entry - must be willing to learn the Homeless Management Information System.

Qualifications

• At least one year of experience working with families or individuals experiencing homelessness, housing instability, or crisis—paid or volunteer. Lived experience is valued.
• Education: Bachelor’s degree in Social Work, Human Services, or a related field preferred but not required. or equivalent experience.
• Skills: Strong communication, remain calm under pressure, problem-solving and using sound judgement in a fast paced environment, time management, able to follow-through with tasks consistently, able to work independently and collaboratively with a team, and demonstrate emotional intelligence. Ability to engage diverse populations with empathy, dignity, and respect.
• Technology: Comfortable using Google Suite, Slack, and basic data entry systems. HMIS experience a plus.
• Driving is considered a condition of employment: While working with families, you may need to drive families to appointments, etc.
• Language: Command of the English language and ability to clearly document case notes.

Why You’ll Love Working Here

At Family Promise of Spokane, you’ll be part of a mission-driven team that embodies radical empathy, shared purpose, and authentic accountability. Every day, you’ll have the opportunity to:

• Be a voice of compassion and hope for families experiencing homelessness.
• Work within a supportive, growth-oriented culture that values innovation and feedback.
• Contribute to a collaborative effort to transform the way Spokane addresses family homelessness.

This is a part-time overnight position and you must be available to work weekends and holidays.