Family Advocate: Support Families & End Homelessness

Family Promise of Spokane; Spokane (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Promise of Spokane seeks a compassionate Full-Time Family Advocate to support homeless families in our shelter program. You will work as part of a team, provide crisis support, coordinate services, and maintain a welcoming environment. The role includes coordinating with volunteers, documenting interactions, driving when needed, and ensuring safety.

This is a full-time position with benefits, with day and swing shifts to cover 6 a.m. to 2 p.m. and 2 p.m.

Qualifications

• At least one year of experience working with families or individuals experiencing homelessness, housing instability, or crisis-paid or volunteer.
• Lived experience is valued.
• Education: Bachelor’s degree in Social Work, Human Services, or a related field preferred but not required or equivalent experience.
• Skills: Strong communication, remain calm under pressure, problem-solving and using sound judgement in a fast paced environment, time management, able to follow-through with tasks consistently, able to work independently and collaboratively with a team, and demonstrate emotional intelligence.
• Technology: Comfortable using Google Suite, Slack, and basic data entry systems.
• Driving is considered a condition of employment: While working with families, you may need to drive families to appointments, etc.
• Language: Command of the English language and ability to clearly document case notes.

Responsibilities

• Create a Welcoming Environment: Provide a safe, friendly, and respectful atmosphere for guest families, volunteers, and partners.
• Support Families in Crisis: Offer compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.
• Ensure Smooth Shelter Operations: Manage daily shelter tasks such as meal coordination, cleaning, laundry, and inventory, ensuring routines are followed and needs are met.
• Lead by Example: Support and guide volunteers, interns, and fellow team members to ensure effective teamwork and adherence to protocols.
• Document and Communicate: Maintain accurate records of guest interactions, incidents, and operational updates. Communicate clearly through internal tools like Slack and Google Suite.
• Promote Safety and Stability: Monitor shelter activities, enforce safety protocols, and respond calmly and effectively in emergencies.
• Engage Volunteers: Welcome and train volunteer groups, fostering a spirit of collaboration, gratitude, and shared purpose.

Skills

Communication

Calm under pressure

Problem-solving

Time management

Team collaboration

Emotional intelligence

Independent work

Empathy

Diversity engagement

Education

Bachelor’s degree in Social Work

Equivalent experience

Tools

Google Suite

Slack

Data entry systems

Job description

Family Promise of Spokane seeks a compassionate Full-Time Family Advocate to support homeless families in our shelter program. You will work as part of a team, provide crisis support, coordinate services, and maintain a welcoming environment. The role includes coordinating with volunteers, documenting interactions, driving when needed, and ensuring safety.

This is a full-time position with benefits, with day and swing shifts to cover 6 a.m. to 2 p.m. and 2 p.m.