Family Adventure Manager

Summitbsa; Glen Jean (WV); On-site; USD 40,000 - 55,000; Full time

Job summary

Summitbsa is seeking a hands-on leader to guide a team delivering family-friendly glamping experiences and adventure activities in a camp setting. You will oversee housekeeping, hospitality, and program operations to ensure memorable guest moments.

The role emphasizes safety, service excellence, and teamwork, with housing provided and 45-55 work hours per week. Ideal candidates bring outdoor recreation experience and a track record of leading teams.

Qualifications

• Must be 18+ with a valid U.S. drivers license.
• Outdoor recreation experience preferred.
• 2+ years of leading teams.
• Willing to complete USA Archery Level 1 Instructor or BSA range master.
• Proficient with Excel, Word, Email, registration software, POS software.
• Willing to become a registered Scouting America member.

Responsibilities

• Plan, organize, and lead operational activities providing a glamping environment to guests.
• Provide leadership to the FAC team, including program management, housekeeping, scheduling, and performance reviews.
• Resolve concierge/customer service challenges within 8 hours.
• Partner with the full-time program team to manage activity scheduling for guests.
• Knowledge expert for sitewide operations, programs, and local attractions.
• Compile reports, build/modify SOPs, and maintain inventories.
• Model the Scout Oath and Law in daily interactions.
• Maintain a clean, organized, inspected, neat, and safe work area.
• Perform additional duties assigned by SBR leadership.
• Abide by policies and procedures outlined in the SBR staff handbook.

Skills

Team leadership

Customer service

MS Office skills

Communication

Team collaboration

Education

USA Archery Level 1 Instructor

BSA range master

Tools

Registration software

POS software

Microsoft Teams

Excel

Word

Job description

Position Overview

Lead a team to provide unique and enriching vacation experiences for families. This position manages a variety of housekeeping, hospitality, and adventure activities.

Key Responsibilities

• Plan, organize, and lead operational activities providing a glamping environment to guests
• Provide leadership to the FAC (Family Adventure Camp) team, including program management, housekeeping, scheduling, and performance reviews and hospitality
• Resolve concierge/customer service challenges within 8 hours
• Partner with the full-time program team to manage activity scheduling for guests
• Knowledge expert for sitewide operations, programs, and local attractions
• Compile reports, build/modify SOPs, and maintain inventories
• Model the Scout Oath and Law in daily interactions

• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership

• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+ & a valid U.S. driver's license
• Preferred: Outdoor recreation experience
• Required 2+ yr. leading teams, prefer 2+ Summit employment
• Ability to complete USA Archery Level 1 Instructor or BSA range master
• Proficient computer skills (Excel, Word, Email, registration software, POS software)
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike up to 8 hours daily and ability to lift/move up to 50 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Performance Expectations

• Provide at least one memorable moment that matters to a guest
• Contribute at least one improvement to Family Adventure Camp program operations
• Receive one or more Staff Appreciation Cards from staff or guets