Security Advisor II, Falcon Complete (Remote)

VulnU; Northern (KY); Teletrabalho; USD 100 000 - 155 000; Tempo integral

Resumo da oferta

CrowdStrike is seeking a Falcon Complete Security Advisor to join a team focused on the health and security posture of Falcon Complete customers. You will assess environments, provide aligned recommendations, and drive remediation to elevate client security.

Ideal candidates have 3+ years in cybersecurity, strong customer-facing communication, and hands-on experience with Windows, Linux, and macOS, threat detection, and incident response.

Qualificações

• 3 years in cybersecurity focused role.
• Excellent customer-facing communication skills including verbal and written.
• Proficient in Windows, Linux, and macOS.

Responsabilidades

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Conhecimentos

Customer empathy

Communication skills

Windows

Linux

macOS

Threat detection

Incident response

AI technologies experience

Formação académica

Bachelor's degree in Technology or Cybersecurity

Descrição da oferta de emprego

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.What You'll Do:Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.Provide Falcon Complete customers with recommendations that align to improved security.Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.Contact customers directly upon identification of misalignment with Falcon Complete standards.Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.Develop and provide customers with service reports and stats as requested.Partner with internal teams to ensure customer satisfaction.Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues. What You'll Need:3 years in Cybersecurity focused role.Customer empathy and ability to guide customers towards desired outcome.Excellent customer-facing communication skills including verbal and written.Partner with CrowdStrike teams to troubleshoot and resolve customer issues.Adept in Windows, Linux, and MAC operating systems.Experience or demonstrated knowledge of threat detection and incident response.Bachelor's degree in Technology and/or Cybersecurity or relevant experience.Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.US Citizenship or Green Card HolderProven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.Bonus Points:Incident Management and CSIRT operationChange ManagementMalicious Code: Detection and ResponseAudit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).Intrusion Detection and ResponseExperience working with complex, sophisticated clientsStrong analytical capabilities and a desire to learn new thingsAble to work across multiple teams to resolve customer issues and requestsDemonstrated experience as a security advisor or consultantKnowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.#LI-RC2#LI-RemoteThis role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work CertifiedTM across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting crowdstrike.com for further assistance.Find out more about your rights as an applicant.CrowdStrike participates in the E-Verify program.Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:12-12-2026