Fairfield Inn Temple - Agente de recepción

Mangat Hotels LLC; Temple (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Mangat Hotels LLC in Temple, Texas is seeking a friendly Front Desk Agent to handle check-in/check-out, issue keys, and process payments. You will coordinate with housekeeping to ensure room readiness and respond to guest inquiries with a positive, service-oriented attitude.

Excellent communication and accuracy in paperwork are essential, with a focus on creating a smooth and memorable stay for guests in a busy hotel environment.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Monitor hotel operations and activities.

Skills

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-focused

Lifting capability

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds