Fairfield Inn Temple - Front Desk Agent

Mangat Hotels LLC; Texas; Presencial; USD 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Descripción de la vacante

Mangat Hotels LLC in Texas seeks a positive Front Desk Agent to provide exceptional service to guests. You will assist with check-in/out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

Strong communication, a friendly demeanor, and the ability to remain calm under pressure will help you build rapport and resolve guest questions promptly, delivering a welcoming stay from arrival to departure.

Formación

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to operate computer systems for bookings and payments.
• Able to lift 30 pounds and assist with light duties.

Responsabilidades

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Conocimientos

Friendly personality

Hospitality standards

English proficiency

Other languages

Computer literacy

Customer focus

Lifting 30 lbs

Descripción del empleo

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds