Fairfield Inn & Suites Peru - Front Desk Agent

Aimbridge Hospitality; Peru (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Fairfield Inn & Suites Peru, IL is seeking a Front Desk Agent to greet guests, manage smooth check-ins and check-outs, and ensure every stay feels effortless and inviting. You will juggle reservations, requests, and payments with precision, delivering warm service.

Our hotel offers a free hot breakfast, free Wi-Fi, heated indoor pool, 24-hour fitness, and a welcoming lobby. Experience with hotel software and Microsoft Office helps you coordinate with housekeeping and other teams.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, professional guest service and handle check-ins/outs.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve guest issues and surprises.
• Multitask reservations, check-ins, check-outs, and payments efficiently.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Opera PMS

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our Peru, IL hotel is just minutes from Starved Rock State Park and prides itself on providing outstanding service at an exceptional value. Starved Rock hotels don't come with a friendlier staff or more comfortable accommodations. Spacious and thoughtfully designed guest rooms and suites provide plenty of room to work and relax. Free WiFi property wide allows guests to to stay connected during their stay. Business travelers love our location near Illinois Valley Community Hospital, Carus Corporation and James Hardie. Guests can take advantage of our heated indoor pool and 24-hour fitness facility. They can meet up with friends, family and colleagues in our vibrant lobby, with space to gather, relax and work. We offer a free hot breakfast, with a wide variety of options including scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. At the Fairfield Inn & Suites Peru, our guests are our #1 priority.