Failure Analysis Manager - Lead Investigations & Tech Team

Asurion; Smyrna (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Asurion is seeking a Manager of Failure Analysis to lead a team of technicians in a senior quality role within Global Quality Engineering. You will set direction for failure investigations, ensure scientifically sound testing, data-driven analysis, and clear documentation that informs root-cause and corrective actions across Engineering, Operations, Procurement, and Quality.

You will oversee hiring, onboarding, coaching, performance management, and development planning, while coordinating with

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 10+ years in quality, failure analysis, or related environment.
• Experience leading technician or technical lab teams and complex investigations.

Responsibilities

• Define Failure Analysis standards, testing methods, and reporting expectations for the team.
• Lead high-impact failure investigations across multiple stakeholders.
• Directly manage and develop a team of Failure Analysis Technicians.

Skills

Failure analysis

Team leadership

Project management

Technical writing

Cross-functional collaboration

Data interpretation

Root-cause analysis

Quality management

Laboratory operations

Education

Bachelor’s degree in Quality/Engineering/Science

ASQ CQE or related certification

Tools

Minitab

Excel

Job description

Asurion is seeking a Manager of Failure Analysis to lead a team of technicians in a senior quality role within Global Quality Engineering. You will set direction for failure investigations, ensure scientifically sound testing, data-driven analysis, and clear documentation that informs root-cause and corrective actions across Engineering, Operations, Procurement, and Quality.

You will oversee hiring, onboarding, coaching, performance management, and development planning, while coordinating with