Remote Faculty Success & Support Lead

Pearson; Trenton (NJ); Remote; USD 60,000 - 85,000; Full time

Job summary

Pearson is seeking a Customer Success specialist to join our Higher Education team. You will support Pearson educators, answer inquiries, and drive adoption with proactive outreach. You will coach the Faculty Support Associates, handle escalations, and guide course builds for high-service accounts.

Strong communication and cross-team collaboration are essential. Hours align with EST business hours (8AM-8PM), with additional weekend coverage during peak periods.

Qualifications

• Bachelor's degree or 2+ years experience in supporting faculty onboarding with technology
• Excellent written and verbal communication skills; able to explain complex ideas clearly
• Curiosity, analytical thinking, and ability to explore alternative solutions

Responsibilities

• Provide top-tier faculty support for Pearson educators and inquiries
• Coach Faculty Support Associates and escalate when expert help is needed
• Lead course builds and provide guidance for high-service accounts; run instructor onboarding sessions

Skills

Faculty onboarding

Technology setup

Excellent communication

Education

Bachelor's degree

Tools

Pearson Higher Education tools

Job description

Pearson is seeking a Customer Success specialist to join our Higher Education team. You will support Pearson educators, answer inquiries, and drive adoption with proactive outreach. You will coach the Faculty Support Associates, handle escalations, and guide course builds for high-service accounts.

Strong communication and cross-team collaboration are essential. Hours align with EST business hours (8AM-8PM), with additional weekend coverage during peak periods.