Faculty Support Lead - Customer Success (Remote)

Pearson; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Pearson is seeking a Customer Success specialist to provide top-tier support for faculty onboarding and ongoing adoption of Pearson courseware. You will coach support associates, handle escalations, and guide course builds for accounts requiring higher service levels.

The role emphasizes leadership, time management, and proactive engagement with top adoptions, including occasional travel during peak periods. Remote-friendly with EST hours.

Qualifications

• Bachelor's degree or 2+ years of experience in supporting faculty onboarding with technology.
• Excellent written and verbal communication; ability to break down complex messages for all audiences.
• Ability to learn and stay up to date with new educational technology.

Responsibilities

• Support faculty onboarding and setup with Pearson tools.
• Coach Faculty Support Associates and handle escalations requiring expert help.
• Lead with accountability and teamwork; assist with special adoptions and instructor onboarding sessions.

Skills

Excellent communication

Time management

Leadership

Cross-functional collaboration

Adaptability

Education

Bachelor's degree or 2+ years experience

Tools

Pearson Higher Education products/tools

Job description

Pearson is seeking a Customer Success specialist to provide top-tier support for faculty onboarding and ongoing adoption of Pearson courseware. You will coach support associates, handle escalations, and guide course builds for accounts requiring higher service levels.

The role emphasizes leadership, time management, and proactive engagement with top adoptions, including occasional travel during peak periods. Remote-friendly with EST hours.