Remote Faculty Support Specialist

Pearson; Madison (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

Pearson is seeking a Customer Success professional to join a team delivering top-tier faculty support for Pearson courseware. You will coach Faculty Support Associates, handle escalations, and guide accounts requiring a higher service level while building strong partnerships across cross-functional teams.

This remote role in the United States requires strong communication, organizational skills, and a proactive approach to supporting faculty onboarding and ongoing success with Pearson products.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication skills; able to breakdown complex messages for all audiences.
• Curiosity, analytical thinking, and ability to explore alternative solutions to problems.
• Strong organizational and time management skills with ability to meet multiple deadlines.
• Knowledge of educational technology and ability to learn new tech quickly.

Responsibilities

• Provide guidance and coaching to Faculty Support Associates and manage escalations.
• Acknowledge top adoptions and support at‑risk adoptions requiring added attention.
• Lead course builds and guidance for accounts with higher service levels.
• Conduct instructor onboarding sessions and collaborate with cross‑functional teams to resolve faculty needs.

Skills

Communication skills

Time management

Cross-functional collaboration

Leadership

Problem solving

Educational technology

Learning agility

Attention to detail

Adaptability

Travel flexibility

Education

Bachelor's degree

2+ years faculty onboarding/support experience

Tools

Pearson Higher Education tools

Job description

Pearson is seeking a Customer Success professional to join a team delivering top-tier faculty support for Pearson courseware. You will coach Faculty Support Associates, handle escalations, and guide accounts requiring a higher service level while building strong partnerships across cross-functional teams.

This remote role in the United States requires strong communication, organizational skills, and a proactive approach to supporting faculty onboarding and ongoing success with Pearson products.