Remote Faculty Support & Customer Success Specialist

Pearson; Springfield (IL); Remote; USD 60,000 - 90,000; Full time

Job summary

Pearson is seeking a proactive Customer Success professional to support faculty onboarding and optimize higher education courseware usage. You will coach support associates, handle expert escalations, and drive successful adoptions across Pearson tools.

Responsibilities include proactive outreach to top adoptions, supporting high-service accounts, and delivering instructor onboarding sessions. Remote work is available, with occasional travel during peak periods.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication; ability to break down complex messages for all audiences.
• Curiosity, creative thinking, analytical skills, and ability to explore alternative solutions.

Responsibilities

• Lead and coach Faculty Support Associates; handle escalations requiring expert help.
• Proactively check in with top adoptions and engage with at-risk adoptions needing support.
• Manage course builds and provide guidance for accounts requiring higher service levels.
• Lead instructor onboarding sessions and collaborate with cross-functional teams to resolve faculty needs quickly.

Skills

Communication skills

Time management

Educational technology

Cross-functional collaboration

Education

Bachelor's degree or 2+ years in faculty onboarding with technology

Tools

Pearson Higher Education tools

Job description

Pearson is seeking a proactive Customer Success professional to support faculty onboarding and optimize higher education courseware usage. You will coach support associates, handle expert escalations, and drive successful adoptions across Pearson tools.

Responsibilities include proactive outreach to top adoptions, supporting high-service accounts, and delivering instructor onboarding sessions. Remote work is available, with occasional travel during peak periods.