Remote Faculty Support & Onboarding Lead

Pearson; Carson City (NV); Remote; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Pearson is seeking a Customer Success professional to join a remote team supporting faculty onboarding and ongoing adoption of Pearson courseware. You will coach peers, manage escalations, and drive success for top adoptions and high-service accounts.

The role requires strong communication, leadership, and organizational skills, with occasional travel during peak periods. Hours are 8AM-8PM EST, Monday–Friday with extra coverage as needed.

Qualifikationen

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding with technology.
• Excellent written and verbal communication; present clearly to all levels.
• Curiosity, creative thinking, analytical skills; explore alternative solutions.
• Excellent organizational and time management skills; meet multiple deadlines.
• Knowledge of educational technology and ability to learn new tech.
• Ability to learn and actively seek new skills, sharing with the team.
• Highly motivated, energetic, collaborative personality.
• Ability to work with cross-functional teams to resolve faculty needs quickly.
• Demonstrated leadership through personal responsibility and teamwork.
• Flexibility to schedule changes; some travel may be needed.
• Reliable attendance and punctuality are essential.
• Must be able to sit/stand at PC for typing and reading.
• Experience with Pearson Higher Education products is a bonus.

Aufgaben

• Provide high-level faculty support to Pearson educators, answering inquiries and building understanding with Pearson courseware.
• Coach Faculty Support Associates, handling escalations that require expert help.
• Proactively check in with top adoptions and support at-risk adoptions needing added guidance.
• Handle course builds and guidance for accounts requiring higher service levels.
• Lead instructor onboarding sessions and collaborate with cross-functional teams.

Kenntnisse

Communication

Time management

Cross-functional collaboration

Leadership

Adaptability

Educational technology

Travel flexibility

Ausbildung

Bachelor's degree

Tools

Pearson tools

Jobbeschreibung

Pearson is seeking a Customer Success professional to join a remote team supporting faculty onboarding and ongoing adoption of Pearson courseware. You will coach peers, manage escalations, and drive success for top adoptions and high-service accounts.

The role requires strong communication, leadership, and organizational skills, with occasional travel during peak periods. Hours are 8AM-8PM EST, Monday–Friday with extra coverage as needed.