Faculty Success Lead - Remote

Pearson; Indianapolis (IN); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Pearson is seeking a Customer Success professional to join our Higher Education team, guiding faculty through Pearson courseware and tools. You'll coach Faculty Support Associates, manage escalations, and ensure high-touch service for top adoptions.

You will monitor adoption health, engage with at-risk accounts, and lead instructor onboarding sessions, while coordinating with cross-functional teams to resolve needs efficiently and professionally.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication; able to breakdown complex messages for all audiences.
• Curiosity, creative thinking, analytical skills, and ability to explore alternative solutions.
• Excellent organizational and time management skills with the ability to meet multiple deadlines.
• Knowledge of educational technology and the ability to learn new tools.
• Ability to learn and actively seek new skills, sharing with the team.
• Highly motivated, energetic, and collaborative personality.
• Ability to work with cross-functional/cross-company teams to resolve faculty needs quickly.
• Demonstrated leadership through personal responsibility, accountability, and teamwork.
• Flexibility to schedule changes or additional coverage; some travel may be needed.
• Reliable attendance and punctuality; able to sit/stand at a computer for long periods.
• Experience working with Pearson Higher Education products and tools would be a bonus.

Responsabilités

• Coach Faculty Support Associates and handle escalations that require expert help.
• Proactively check in with top adoptions and engage with at-risk adoptions needing added support.
• Handle course builds and provide guidance for accounts requiring higher service levels.
• Lead instructor onboarding sessions and coordinate with cross-functional teams to resolve needs.
• Demonstrate leadership, time management, and strong communication in daily tasks.

Connaissances

Communication

Time management

Cross-functional teamwork

Leadership

Problem solving

Adaptability

Learning mindset

Educational technology

Formation

Bachelor's degree

Outils

Pearson Higher Education tools

Description du poste

Pearson is seeking a Customer Success professional to join our Higher Education team, guiding faculty through Pearson courseware and tools. You'll coach Faculty Support Associates, manage escalations, and ensure high-touch service for top adoptions.

You will monitor adoption health, engage with at-risk accounts, and lead instructor onboarding sessions, while coordinating with cross-functional teams to resolve needs efficiently and professionally.