Faculty Success & Support Lead (Remote)

Pearson; Helena (MT); Remote; USD 65,000 - 90,000; Full time

Job summary

Pearson is seeking a Customer Success professional to support Pearson educators, answer inquiries, and guide users through Pearson courseware.

You will coach Faculty Support Associates, handle escalations, manage top adoptions, run instructor onboarding sessions, and collaborate with cross-functional teams to resolve needs. This remote role demands strong communication, time management, and flexibility; occasional travel may be needed.

Qualifications

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication; ability to break down complex messages for diverse audiences.
• Curiosity, creative thinking, analytical skills, and ability to explore alternative solutions.

Responsibilities

• Provide faculty support to Pearson educators, answering inquiries and building understanding of Pearson courseware.
• Coach Faculty Support Associates and handle escalations requiring expert help.
• Proactively check in with top adoptions and assist at-risk adoptions needing extra support.
• Handle course builds and guidance for accounts requiring higher service levels.
• Lead instructor onboarding sessions and collaborate with cross-functional teams to resolve faculty needs.

Skills

Communication skills

Analytical skills

Organizational skills

Educational technology knowledge

Team collaboration

Leadership

Flexibility

Reliability

PC proficiency

Pearson tools knowledge

Education

Bachelor's degree

Tools

Pearson tools

Job description

Pearson is seeking a Customer Success professional to support Pearson educators, answer inquiries, and guide users through Pearson courseware.

You will coach Faculty Support Associates, handle escalations, manage top adoptions, run instructor onboarding sessions, and collaborate with cross-functional teams to resolve needs. This remote role demands strong communication, time management, and flexibility; occasional travel may be needed.