Remote Faculty Success Coach

Pearson; Juneau (AK); Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Pearson is seeking a Customer Success professional to support Higher Education faculty with Pearson courseware and tools. The role involves coaching support associates, handling escalations, and guiding high-touch adoptions. You will also lead instructor onboarding sessions and work with cross-functional teams to resolve needs quickly.

We value strong communication, organizational skills, and a proactive, collaborative attitude. Remote work is possible with occasional travel for peak periods.

Qualifikationen

• Bachelor's degree or equivalent with 2+ years in supporting faculty onboarding with technology.
• Excellent written and verbal communication; ability to break down complex messages for varied audiences.
• Analytical thinking, curiosity, and creative problem solving.
• Strong organizational skills with ability to manage multiple deadlines.
• Knowledge of educational technology and willingness to learn new tools.

Aufgaben

• Support Pearson educators with courseware and functionality; answer inquiries and build understanding.
• Coach Faculty Support Associates and handle escalations requiring expert help.
• Proactively check in with top adoptions and support at-risk adoptions.
• Manage course builds and provide guidance for high-service accounts.
• Lead instructor onboarding sessions and collaborate with cross-functional teams.

Kenntnisse

Faculty onboarding

Communication

Time management

Cross-functional teamwork

Leadership

Learning new tech

Ausbildung

Bachelor's degree

Tools

Pearson tools

Jobbeschreibung

Pearson is seeking a Customer Success professional to support Higher Education faculty with Pearson courseware and tools. The role involves coaching support associates, handling escalations, and guiding high-touch adoptions. You will also lead instructor onboarding sessions and work with cross-functional teams to resolve needs quickly.

We value strong communication, organizational skills, and a proactive, collaborative attitude. Remote work is possible with occasional travel for peak periods.