Remote Faculty Support & Onboarding Lead

Pearson; Cheyenne (WY); A distancia; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Pearson is seeking a Customer Success professional to join the Higher Education team. You will support faculty onboarding, handle inquiries, coach associates, and manage escalations with strong communication and leadership skills.

Remote role with occasional travel; 8AM-8PM EST coverage and weekend shifts during peak periods may apply. Bachelor’s degree or 2+ years in faculty onboarding with technology is preferred. Experience with Pearson products is a plus.

Formación

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology.
• Excellent written and verbal communication skills.
• Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems.
• Excellent organizational and time management skills with the ability to meet multiple deadlines.
• Knowledge of educational technology and the ability to learn, and stay up to date with new technology.
• Ability to learn and actively seek new skills, sharing these with your team.
• Highly motivated, energetic, and collaborative personality.
• Ability to work with cross-functional/cross-company teams to resolve faculty needs quickly.
• Demonstrated leadership through personal responsibility, accountability, and teamwork.

Responsabilidades

• Provide faculty support and answer inquiries regarding Pearson courseware and its functionality.
• Coach Faculty Support Associates and handle escalations requiring expert help.
• Proactively check in with top adoptions and engage with at-risk adoptions needing support.
• Manage course builds and provide guidance for accounts needing higher service levels.
• Lead instructor onboarding sessions and collaborate with cross-functional teams.

Conocimientos

Communication

Leadership

Time management

Cross-functional collaboration

Remote work adaptability

Educación

Bachelor's degree or equivalent

Descripción del empleo

Pearson is seeking a Customer Success professional to join the Higher Education team. You will support faculty onboarding, handle inquiries, coach associates, and manage escalations with strong communication and leadership skills.

Remote role with occasional travel; 8AM-8PM EST coverage and weekend shifts during peak periods may apply. Bachelor’s degree or 2+ years in faculty onboarding with technology is preferred. Experience with Pearson products is a plus.