Factory IT Support Technician II: Startup & Ramp

Jabil Malaysia; Byhalia (MS); On-site; USD 60,000 - 78,000; Full time

Job summary

Jabil is seeking an IT Support Technician II to assist with a new factory startup and an existing facility. This role requires hands-on IT bring-up, end-user support, and close collaboration with IT leadership, facilities, and manufacturing teams.

You will work on-site at Byhalia, MS and Memphis, TN, with flexible shifts and startup ramp responsibilities. The role emphasizes incident management, device provisioning, and continuous improvement in a fast-paced environment.

Qualifications

• High School diploma or equivalent; 5-8 years of experience preferred.
• Active Directory experience.
• Experience troubleshooting network issues, VLANs, and VPNs.
• Experience imaging new computer systems.
• Experience with factory-floor shared devices - label printers & RF scanners.
• Knowledge of Microsoft applications and utilities.
• A+ certification desirable.

Responsibilities

• Load and verify software packages.
• Troubleshoot and resolve end-user issues.
• Install and configure PCs and peripherals.
• Resolve site-level incident management requests.
• Populate Knowledge Database and Configuration Management Database where appropriate.
• Emphasize management of queues and adherence to SLAs and KPIs.
• Install and configure PCs (imaging).
• Troubleshoot basic issues with scanners (MES / SAP RF).
• Provide phone-based or remote support for offsite users.
• Purchase software and hardware via PO process.
• Administer user accounts using Active Directory.
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets).
• Provide maintenance and support of Audio/Visual equipment.

Skills

Customer service

Communication

Time management

Analytical troubleshooting

Independent work

Startup adaptability

Education

High School diploma

A+ certification

Tools

Active Directory

Imaging systems

Microsoft Office

Label printers

RF scanners

Job description

Jabil is seeking an IT Support Technician II to assist with a new factory startup and an existing facility. This role requires hands-on IT bring-up, end-user support, and close collaboration with IT leadership, facilities, and manufacturing teams.

You will work on-site at Byhalia, MS and Memphis, TN, with flexible shifts and startup ramp responsibilities. The role emphasizes incident management, device provisioning, and continuous improvement in a fast-paced environment.