IT Support Technician (Multiple Shifts)

jabil; Byhalia (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Jabil is seeking an IT Support Technician to back a new factory startup and existing facility in Memphis, TN and Byhalia, MS. You will install, image, and configure PCs, troubleshoot end-user issues, and support IT infrastructures as production scales.

The role requires flexible shifts and collaboration with IT leadership, facilities, and manufacturing teams. You will handle user accounts with Active Directory, support scanners and shared devices, and help maintain knowledge databases and

Qualifications

• High School diploma or equivalent with 5–8 years in IT support.
• Experience with Active Directory and user provisioning.
• Experience imaging new computers and supporting factory floor devices.
• Familiarity with VLANs, VPNs, and basic network troubleshooting.
• A+ certification is preferred.

Responsibilities

• Provide core IT support: load software, troubleshoot end-user issues, configure PCs/peripherals, manage service tickets.
• Support startup activities and ramp when factory is building, both on office and manufacturing floors.
• Maintain inventory, knowledge bases, and device configurations; ensure SLAs/KPIs are met.

Skills

Customer service

Communication

End-user support

Problem solving

Education

High School diploma

A+ certification

Tools

Active Directory

VLANs

VPNs

Imaging

Microsoft applications

RF scanners

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

JOB SUMMARY

How Will You Make an Impact?

In this role as an IT Support Technician, you will support both a new factory startup and an existing factory facility. You are expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. You will play a hands‑on role in site IT bring‑up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady‑state operations.

Location: On-site at our Memphis, TN and Byhalia, MS facilities

Shifts: Flexibility to work 1st, 2nd, 3rd, and Weekend shifts on a rotational basis

What Will You Do?

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end‑user issues
• Install and configure PCs and peripherals
• Resolve site‑level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone‑based or remote support for offsite users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end‑user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands‑on in factory, warehouse, and construction‑adjacent environments as systems and work areas are brought online
• Support non‑standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively escalates or proposes improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

How Will You Get Here?

Education & Experience

• High School diploma and 5-8 years of experience, or equivalent combination of education and experience
• Active Directory experience
• Experience troubleshooting network issues, VLAN's and VPNs
• Experience imaging new computer systems
• Experience with factory‑floor shared devices – label printers & RF scanners
• Knowledge of Microsoft applications and utilities
• A+ certification desired

Preferred for Startup Environments

• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands‑on experience with new site deployments, refreshes, or large‑scale rollouts

LANGUAGE & SKILL REQUIREMENTS

• Strong customer service and communication skills (verbal and written)