IT Support Technician (1st Shift)

Jabil Malaysia; Prince George (VA); On-site; USD 33,000 - 59,000; Full time

Job summary

Jabil is seeking an IT Support Technician (On-site) for our Prince George, VA facility to support a new factory startup building IT infrastructure and onboarding manufacturing staff.

You will provide technical support for PC, server, hardware, and software, assist with deployments, and work with IT leadership, facilities, and vendors during startup and steady-state operations. On-site shift Monday–Friday 6:00 AM–2:30 PM.

Qualifications

• High School diploma and 2-5 years of experience, or equivalent combination of education and experience
• A+ certification desired
• Knowledge of Microsoft applications and utilities

Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end-user issues
• Install and configure PCs and peripherals
• Resolve site-level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Provide phone-based or remote support for off-site users
• Administer user accounts using Active Directory
• Support IT infrastructure during factory build and ramp
• Monitor Service Desk queues and resolve tickets in a timely manner

Skills

Customer service

Communication skills

Time management

Analytical troubleshooting

Independent worker

Startup adaptability

Education

High School diploma

A+ certification

Tools

Active Directory

Microsoft Office / applications

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. IT Support Technician ** On-site at our Prince George, VA facility. ** This role is to support a new factory startup in Prince George, VA manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50+ tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up.

How Will You Make an Impact? Provide technical support to end‑users for PC, server, hardware, and software applications. This position supports a new factory startup and is expected to operate in a dynamic, fast‑changing environment where systems, processes, and infrastructure are being established. The Support Technician II will play a hands‑on role in site IT bring‑up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady‑state operations.

Location: On‑site at our Prince George, VA facility Shift: Monday – Friday, 6:00 AM – 2:30 PM

What Will You Do?

Core Support Responsibilities

• Load and verify software packages
• Troubleshoot and resolve end‑user issues
• Install and configure PCs and peripherals
• Resolve site‑level incident management requests
• Populate Knowledge Database and Configuration Management Database where appropriate
• Emphasize management of queues and adherence to SLAs and KPIs
• Install and configure PCs (imaging)
• Troubleshoot basic issues with scanners (MES / SAP RF)
• Provide phone‑based or remote support for off‑site users
• Purchase software and hardware via PO process
• Administer user accounts using Active Directory
• Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
• Provide maintenance and support of Audio/Visual equipment
• Perform baseline support for standard IT applications
• Monitor Service Desk queues and resolve tickets in a timely manner
• Install, identify, and repair hardware and peripheral components
• Simulate or recreate user issues to resolve operating difficulties
• Maintain inventory of computer parts and logs of repairs
• Provide training and technical assistance to users

Startup & Factory Ramp Responsibilities

• Support IT infrastructure and end‑user readiness activities during factory build, commissioning, and early production ramp
• Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
• Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
• Work hands‑on in factory, warehouse, and construction‑adjacent environments as systems and work areas are brought online
• Support non‑standard schedules, including extended hours or weekends, during critical startup and production milestones
• Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
• Identify gaps, risks, or recurring issues during ramp and proactively upscale or propose improvements

Continuous Improvement & Professional Expectations

• Participate in the exchange of ideas and information within the department
• Ask questions and encourage input from team members
• Provide regular updates to appropriate managers
• Identify creative ways to reduce cost and improve efficiency
• Drive continuous improvement through trend analysis and metrics
• Ensure procedures and work instructions are efficient and not redundant
• Demonstrate strong customer service and sense of urgency
• Maintain discretion and confidentiality of IT systems and data
• Understand and embrace business and IT strategic direction
• Follow all corporate, regional, and site security, safety, and health policies

MINIMUM REQUIREMENTS

• High School diploma and 2-5 years of experience, or equivalent combination of education and experience
• A+ certification desired
• Knowledge of Microsoft applications and utilities

Preferred for Startup Environments

• Experience supporting manufacturing, factory floor, or warehouse IT
• Hands‑on experience with new site deployments, refreshes, or large‑scale rollouts

LANGUAGE & SKILL REQUIREMENTS

• Strong customer service and communication skills (verbal and written)
• Service‑oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on‑call support and adapt to startup demands

PHYSICAL REQUIREMENTS

• Prolonged use of computer equipment
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas

WORK ENVIRONMENT

• Office and manufacturing floor environment
• Exposure to moderate noise levels
• Startup phase may include time spent in partially constructed or transitioning work areas

NOTE: This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

The hourly pay range for this role is $23.89 - $43.03.

Job‑related, non‑discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity.

As part of the total rewards package, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e‑mail to [e-mail] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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