IT Service Delivery Manager

Hitachi, Ltd.; Crystal Springs (MS); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Tuition reimbursement

Parental leave

Job summary

Hitachi Energy is seeking a Factory IT Site Delivery Manager at the Crystal Springs, MS factory to act as the IT partner for site leadership. You will guide end-to-end IT service delivery on site, ensuring reliable infrastructure, applications, and cybersecurity aligned with business goals.

You will lead local IT professionals, manage vendors, and drive governance in a dynamic factory environment, delivering IT build projects and securing network connectivity.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 5+ years of experience in Information Technology.
• 2+ years in an IT leadership or management role.
• Experience supporting manufacturing or industrial environments.
• Project management experience for complex initiatives.
• Strong communication skills in English; additional local language skills valued.

Responsibilities

• Lead IT service delivery for assigned factory sites.
• Serve as the primary IT escalation point for the business.
• Ensure effective ticket management, triage, and resolution.
• Deliver and support onsite IT infrastructure and applications.
• Oversee local IT governance, security, and cybersecurity response.
• Manage IT demand intake and prioritize business requirements.
• Lead IT build and improvement projects at site level.
• Coordinate IT vendors and global delivery teams.
• Plan and control site IT budget and costs.
• Enable secure machine and network connectivity.

Skills

IT Leadership

Communication in English

Manufacturing IT experience

Education

Bachelor's degree in CS/Engineering

Tools

ServiceNow

Microsoft DevOps

Microsoft Azure

SAP S/4HANA

MS Office Suite

SharePoint

Teams

Outlook

Job description

Job Description

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations

How you’ll make an impact

• Lead IT service delivery for assigned factory sites

• Serve as the primary IT escalation point for the business

• Ensure effective ticket management, triage, and resolution

• Deliver and support onsite IT infrastructure and applications

• Oversee local IT governance, security, and cybersecurity response

• Manage IT demand intake and prioritize business requirements

• Lead IT build and improvement projects at site level

• Coordinate IT vendors and global delivery teams

• Plan and control site IT budget and costs

• Enable secure machine and network connectivity

Your background

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• 5+ years of experience in Information Technology

• 2+ years in an IT leadership or management role

• Experience supporting manufacturing or industrial environments

• Project management experience for complex initiatives

• Strong communication skills in English; additional local language skills valued

Tools

• MS Office products including Excel, Word, SharePoint, Teams, and Outlook

• ServiceNow (SNOW) Enterprise IT Management Platform

• Microsoft DevOps and Microsoft Azure

• SAP S/4HANA

• Information, Data & Analytics, and Business Intelligence solutions

More about us

• Be part of Hitachi Energy, a global leader accelerating the energy transition

• Grow your career through international collaboration and development programs

• Work in a purpose‑driven organization committed to innovation and sustainability

What We Offer

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans

• Retirement Savings – 401(k) with company match and additional contributions

• Paid Time Off – Flexible PTO, paid holidays

• Professional Growth – Tuition reimbursement and continuous learning programs

• Family Support – Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.