FACT Program Team Lead - Community Mental Health

Mental Health Resource Center, Inc.; Winter Haven (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

403(b) Retirement Plan

Paid Time Off

Paid Holidays

Flexible Spending Account

Employee Assistance Program

Eleos Health tool

Job summary

Mental Health Resource Center seeks a FACT Team Leader to administer a multidisciplinary clinical team delivering community-based treatment, rehabilitation, and support to adults with serious mental illness. The role advances recovery, empowerment, and self-determination, with a focus on reducing hospitalization and improving quality of life.

The position involves coordinating admissions, supervising staff, and ensuring timely care across shifts and hours, including weekends and on-call

Qualifications

• Master’s degree required.
• Three years of experience working with adults with severe and persistent mental illness required.
• One year of supervisory experience required.
• Florida license as LMHC, LMFT, or LCSW required.
• DBT therapy techniques preferred.
• Proficiency in RBHS/MHRC EHR and Patient Information System within three months of employment.
• Proficiency in Microsoft Office, Outlook and the use of the Internet.
• Must meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and acceptable driving record.
• Ability to work in varied settings including community, hospital, and residential environments.

Responsibilities

• Assesses and screens individuals for FACT services and coordinates admissions with the psychiatrist.
• Assigns staff to Individual Treatment Teams (ITT) and designates primary case managers.
• Oversees development of initial and comprehensive assessments and recovery plans.
• Provides clinical supervision and leads treatment planning and recovery meetings.
• Delivers direct clinical, rehabilitation, and support services as an active team clinician.
• Coordinates daily team meetings to prioritize services and ensure timely care.
• Provides clinical supervision, crisis support, and on-call coverage (24/7 rotation).
• Ensures staff are trained in evidence-based practices (e.g., MI, trauma-informed care, WRAP).
• Monitors risk, trauma, abuse, and neglect and ensures appropriate reporting.
• Reviews clinical documentation for accuracy, timeliness, and compliance.
• Prepares required program reports and monitors performance and outcomes.
• Oversees service delivery, documentation, and compliance with State contract and PACT model.
• Develops corrective action plans in collaboration with leadership as needed.
• Ensures appropriate staffing coverage across all shifts, including on-call.

Skills

Leadership

Teamwork

Communication

Clinical judgment

Emergency response

Education

Master’s degree in Human Services or a related field

Tools

RBHS EHR

Microsoft Office

Outlook

Internet

Job description

Mental Health Resource Center seeks a FACT Team Leader to administer a multidisciplinary clinical team delivering community-based treatment, rehabilitation, and support to adults with serious mental illness. The role advances recovery, empowerment, and self-determination, with a focus on reducing hospitalization and improving quality of life.

The position involves coordinating admissions, supervising staff, and ensuring timely care across shifts and hours, including weekends and on-call