Desktop Support Specialist

SISL Global; Riverview (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

SISL Global is seeking a frontline IT support specialist to assist end-user hardware and software, including Office 365 and ERP tools. You will troubleshoot Windows, email access, VPN, and printing, and support mobile devices for field teams.

You will deploy IT equipment for new hires and site expansions, ensuring minimal disruption to operations. Experience with printers/scanners in warehouse settings is a plus, with a readiness to work outside regular hours during launches.

Qualifications

• 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
• Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
• Familiarity with Active Directory, user account provisioning, and permission management.
• Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
• Strong problem-solving, interpersonal, and time-management skills.
• Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.

Responsibilities

• Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
• Support mobile device setup and management for sales or field teams.
• Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
• Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
• Escalate and track issues that require higher-level intervention or vendor support.
• Collaborate with network and system administrators for more complex technical issues.
• Maintain accurate documentation of incidents, resolutions, and asset inventories.
• Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.

Skills

Desktop support

Windows 10/11

Microsoft 365

Active Directory

Printer/Scanner support

Customer service

Problem solving

Education

CompTIA A+

Microsoft 365 Certified: Modern Desktop Administrator

ITIL Foundation

Tools

ServiceNow

Jira Service Desk

Freshservice

Job description

Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).

Responsibilities

• Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
• Support mobile device setup and management for sales or field teams.
• Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
• Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
• Escalate and track issues that require higher-level intervention or vendor support.
• Collaborate with network and system administrators for more complex technical issues.
• Maintain accurate documentation of incidents, resolutions, and asset inventories.
• Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.

Qualifications

• 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
• Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
• Familiarity with Active Directory, user account provisioning, and permission management.
• Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
• Strong problem-solving, interpersonal, and time-management skills.
• Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.

Required Skills

• Experience supporting IT in a manufacturing, distribution, or retail environment.
• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Preferred Skills

• Experience supporting IT in a manufacturing, distribution, or retail environment.
• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.