Facility Supervisor

FMC Ice Sports; Natick (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401K

Paid time off

Job summary

FMC Ice Sports is seeking a Facility Supervisor to oversee on-site staff and facilities, ensuring clean, safe, and healthy venues. Responsibilities include ice resurfacing, logs, and coordinating with the General/Arena Manager and Operations staff.

The role requires 21+ years old, a valid license, and experience in ice arenas; drives for exceptional customer service and strong organizational skills, with a schedule including nights, weekends, and some holidays.

Qualifications

• HS Diploma or GED.
• Must be at least 21 years of age and have a valid Driver's License.
• One year of work experience in an ice arena or similar organization; knowledge of equipment preferred but not required.
• Experience driving an ice resurfacer operation preferred, but willingness to train.
• Must be a self-starter with the ability to analyze situations and develop solutions with minimal supervision.
• Strong verbal and written communication skills; ability to work with diverse groups.
• Excellent organizational skills with ability to prioritize multiple tasks and manage time effectively.

Responsibilities

• Maintain and secure facility.
• Make and maintain ice surface and maintain arena facilities.
• Complete and maintain required logs.
• Ensure facilities are cleaned on a regular basis.
• Scheduling and payroll as determined by the General/Arena Manager.
• Training of new hires in coordination with the General/Arena Manager and Operations Personnel.
• Oversight of the on-site staff, including Facility Operators and Facility Support Staff.
• Demonstrate total commitment to outstanding customer service for both internal and external customers.

Education

HS Diploma or GED

Job description

Description

Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice‑skating arenas across the state of Massachusetts in long‑term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

Facility Supervisor

This role is responsible for on‑site supervision of staff and facilities to ensure that clean, safe, and healthy facilities are available. Routine maintenance and janitorial functions of the facility while it is open to the public are required. Responsible for driving/operating ice resurfacer. Reporting to the General Manager or Arena Manager, this position will work alone and with other positions as required by the facility activities schedule. Work schedule will include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.

Responsibilities Include

• Maintain and secure facility.
• Make and maintain ice surface and maintain arena facilities.
• Complete and maintain required logs.
• Ensure facilities are cleaned on a regular basis.
• Scheduling and payroll as determined by the General/Arena Manager.
• Training of new hires in coordination with the General/Arena Manager and Operations Personnel.
• Oversight of the on‑site staff, including Facility Operators and Facility Support Staff.
• Demonstrate total commitment to outstanding customer service for both internal and external customers.

Requirements

Preferred Skills and Qualifications

• HS Diploma or GED.
• Must be at least 21 years of age and have a valid Driver's License.
• One (1) year work experience in an ice arena or similar organization, with some exposure to the operations and maintenance functions, knowledge of equipment preferred, but not required.
• Experience driving an ice resurfacer operation preferred, but willing to train.
• Must be a self‑starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.

Full‑time position.

Benefits

• Eligible for medical, dental, vision, 401K and earned time after eligibility period is met.

Compensation

Base pay range: $24 - $28 per hour.

*Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.